For the price of the ticket it's probably the best service in the world
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
better announcing at the gate prior to boarding and better organization of various gps
Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight
The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands
I have no complaints. The crew was attentive, pleasant and heloful
Excellent Airline. Food, crew and comfort was perfect. Entertainment screens were old. Didn’t like them.
This was an upgrade to business class and really enjoyed the experience. Much better than my earlier flight and thank you.
It was a pleasant experience accept temperature in the plane It was extremely cold in the airplane that I was shivering I got sick because of the extreme cold temperature on my flight
It was the first time in my life (I’m 54) that I’ve had to pay for drinks on an international flight. Very disappointing. Also, the baggage fees were very steep. I’d rather pay for everything in the price of the ticket than be repeatedly charged for add-ons.
Good flight. Easy to board except for other pax that think they own the aeroplane.
We tried to eat something and there were sold out. It is a long flight in dinner time and we could not eat (while in their advertisement they claim to have many things). A shame.
The worst flight we ever had..I ve been attack by another passenger who just throw à bag to me for no reason ...I ask the fligjt attendant to do something...she havent ..she was as rude as the passenger and told me if im not happy à The door is still open I can get out of the plane...it was one of the first time also I 've pay à big extra to have confort sent...and its been hell... I think it was like an extra about 56 euros total ... I regret that I paid for this extra....and for what I get..I deserve respect ....
No food just water No entertainment possibilities. No jacks to charge phone or anything
We were disappointed not to be able to buy out preferred seat from date of my original booking, which was about 40 days before the trip. When we arrived in Hannover on the Oct 10 I tried every day and the weed site said I have to wait until ck in, did that and still was not able to. Get to the airport and out seats were separate from each other. The crew was able to get seats together, was not the most comfortable. Don’t understand why this happened.
I paid for extra legroom which was not honored and have spent hours trying to get a refund for without success. I have since come to learn Lufthansa has a habit of reassigning seats and making it impossible to get refunds.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
Before the flight I received an email from LH that our seat were changed to other comparable seats. At boarding however we found our reassigned “comparable” seats were directly by the toilet. They sure were no “comparable “ seats and we were quite disappointed!
Because of a thunder storm in JAX we spent more than an hour on the run way in the aircraft. The crew did not even offered water to passengers.
Still haven’t finished the flight. Day 2. Missed flight connection for reasons not explained and had to spend night at hotel. Booked on early flight next morning and had to deplane for technical issue. So tired. Not happy. Seat changed to ver back of plane like they did on the outgoing flight. This airline is second rate at best. Bad form. Never again. Not duly compensated
Well the flight was 3 hours delayed taking off which lead to missing the next flight in Newark and an overnight stay in a hotel (at my expense) for a next day flight, 1.5 hour long immigration line, etc. Let's just say my travel experience wasn't pleasant.
LH is not customer service oriented. Stewardess and ground staff are opinated snd condescending, airplanes are old with small screens with bad non responsive and annoying touch screens; overall they can't compete with Asian and Middle East airlines such as Brunei, Thai, Emirates, Qatar, etc.
Boarding was 20 minutes late. Had to ride shuttle bus to plane in order to board.
