Very uncomfortable aircraft. No free entertainment or drinks. Food okay. Won't fly with them again.
Comfort poor, little leg room, cabin temperature too hot. No free entertainment. No complementary drinks. Overal experience poor and would not travel with them again.
Flight left on time. Bags came quickly. Crew was nice. But internet never worked and the food was awful.
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
On this flight, about the last 2 hours the captain kept the cabin too hot. It appeared like the ac was off.
We had to deboard using stairs. Why didnt you have the aero-bridge?
Worst trip ever from the beginning to the end I will never travel with that airline again. I made a big mistake by not going with my regular schedule flight with Qatar airline. Even underpriced cheat me of my 134 dollars I paid for special seats and they kept my money and didn't pay the airline for the seats for me.
Not too happy with ground staff at Dubai airport. We had asked for wheel chair, and we were told to walk a long distance, poorly organised. And then at boarding to Mumbai flight wecwere treated rudely by the local Emirates staff forced to check in our cabin bags, we told them we were transiting.
I was not allowed to upgrade with miles whereas others were. That’s a pity
Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment
We were 3 people together and they seated us apart. My wife and I were both in middle seats which were very tight
The seats in business class were the worse I have ever experienced.
Check-in was quick and boarded plane on time. Seats were comfortable, large screen entertainment, slept almost entire flight. Staff was pleasant. What is great about ELAL is their safety, and ability to take a large carrey on trolley and no one cares about size or weight. No one is taken out of line because of excess hand luggage like they do on Wiz or RYANAIR.
My suitcase was severely damaged. I didn't realize the degree until after I exited the luggage area. I submitted an online form and was informed it might be a few weeks until someone got back to me. Ridiculous. I have to return to the USA with it?!
2 hours on the tarmac then another 20 minutes at the gate make for a poor experience
Very old plane, small, no screens, no charging ports. It was 4 hour of pain! I would not recommend this flight, not to mention that it costed $800, which is a total ripoff. Don't recommend!
Poor food. No seats screens only WiFi and not text messages. No in flight information for the flight . Took off one hour late.
The check in was very slow and we had to wait more than half an hour at the reception ! No priority for Platinum passengers
Non responsive and affable flight attendants. Preordered fruit dish delivered “by mistake” to a different passenger!
It was a good flight arrived on time with great crew and tasty food.(Business class)
Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family
Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight
In never flown this flight, because my flight coning from Barcelona was delayed.
The flight was delayed which cause me to miss my connecting flight in AbuDhsbi airport.
Etihad flight sector is a local . .give the same quality upto destination
Long way to improve. Toilets not working. Bad handling when flight was canceled
Lovely crew - comfortable journey despite it being an older plane.
The business class experience is fantastic. The crew were polite but often unavailable even when I tried to call them! I even found myself bringing my used dishes and cutlery up to the crew because no one had come to collect it after over an hour.
1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.
Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience. The new airport is fantastic, as is the new lounge, a huge upgrade from the old airport and lounge!
It was very bad experience with Ethiopian airlines . The flight was delayed in both ways . On the way coming back one of the crews dropped hot coffee on my whole body and other crew dropped used dirty glasses on top of me . The same crew that dropped hot coffee on me hit me with the food trolley on my knee while I was sleeping . I couldn’t sit properly due to the pain on my knee caused by those irresponsible crews . Very unprofessional airlines
Flight was delayed an hour. Also, I bought an extra legroom seat online; but the actually plane was a different configuration so I didn't get what I paid for . This happened on the Addis to Lusaka leg of my trip.
The plane was overbooked and the crew was very rude. My luggage was never put on the plane. I got to NY and waited 2 hours just to find out that my luggage was left.
My experience was great. The flight attendants were very helpful and nice, and the food was very good.
The flight delayef for over 2 hours so my route was changed leading to arriving to my destination without my luggage
I felt all of the food tasted the same. And we had five meals over the 16 hrs in the air.
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
Like: It arrived, Dislike: Boarding was a separate corridor with no counter announcements at the passenger waiting area. Very dirty airplane and toilets, food options were terrible - everything even the vegetarian option was a curry spice. Many other passengers using the toilets would not lock the door and kept door partially open during use - flight attendants would not enforce or direct them to lock it and light turns on, no entertainment options at all, other passengers would be singing and not peaceful. Atrocious flight experience.
Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.
I have been flew with ET since 2013 and I wish the service can be reach standard airlines as Star Alliance member please ET you need to improve many thing on the services learn from SQ and other member
Boarding at Mumbai airport was terrible, the staff had no idea how to handle it. It was chaos - and led to a delay
Too many changes in departure time (4-5 times before the actual departure time was determined) with no reasons provided.
Terrible. Air India canceled my flight out of Kathmandu because of airport constructions but did not tell me. They should not be selling night flights out of Kathmandu right now that they know they will not honor. The staff was terrible and not helpful with my rebooking or compensating me.
The aircraft interiors are falling apart. Felt like a waste paying for business class as it was indistinguishable from economy in any way.
What a pathetic plane it was. Entertainment system didn’t work. USB port was broken. There was a hole on top of folding serving table. Broken restrooms in the middle of flight.
I will never ever book air india in the future. I was with my family and at delhi airport I had to go through too with horrible experience. My 12 years daughter saud that she will never come bqck to india the way people treated us. There was no line for bags drop off since we checked online and print tag at their Kiosk as per email instruction. People working at the counter were so careless and rude. They were keep talking to each other than taking care the customers. I will not recommend anyone to fly via air india. I had horrible experience. Especially, the staff at checking counters was very very rude and careless. I have feeling if air india won't change the way they doing their operations they will out of business in a few years. Air hostes were not happy . I did not see a smile on anyone in the plane. I called twice for the assistance and no one showed up. I hope you will sene this to the Hire authority. I left a video with an another employee of air india who asked me about my experiences. I hope they will make some changes ASAP. Regars, Mohinder Kumar
Everything was bad and entertainment did not work and no landing cards and overall done with Air India
Flies in the flight, broken seats, broken entertainment system and display - worst flight ever
Lay out shows 1st row and second row given after taking payment. It's a fraud
Everything from check-in, punctuality, working screens, food, service, baggage handing
