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It was a crowded flight. They did the best they could.

Super good crew... food was pretty awful- overall Delta is my favorite carrier- takes off on time, good boarding process etc.

Boarding was a little confusing as many folks were trying to get on through priority boarding instead of general. Everything else was excellent.

When checking our bags at the Virgin Atlantic counter, the employee told us that we should go to Delta because we needed to verify our passports and our names. Fortunately the employee organizing the line stopped us and asked why we didn't hand over our suitcases. He sent us to another line and told the employee that we already have the passports verified in the reservation. She understood and received our suitcases. In London they have a general waiting room, where you stay until the gate number of your flight is announced. KAYAK informed us the gate number hours before the airlines did. Just like the flight to London, the legroom is too small. abusive for a flight of so many hours.

Boarding was great. The flight landed early. It took the crew over an hour and a half to bring out drinks. I paid to upgrade my seat to Comfort+ only to be near a crying/screaming baby who was seldom quiet. Noise-cancelling earbuds didn’t even help. Waste of money to upgrade.

Seats were broken in premium select and so was monitored on my seat and other people around me

Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them

The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.

Great flight crew, easy boarding, delicious snacks and spacious seats. Love flying delta - worth the price.

Horrible. First delta flight was delayed. I ran to my connecting flight and arrived to the gate 13 mins before departure. I told the gate agent “I’m here”, she told me flight was closed while giving my already confirmed seat to an stand by passenger. I said again “madam, I’m here with my confirmed seat” and she said “no you’re not here@ and gave two stand by people a boarding pass and let them board. I asked “madam, why do you do that?”, and she repeated “you’re not here”. That was very rude. I’m disappointed of delta. It used to have a good customer service. Things have changed, but not for good.

Remind me not to fly (eat) at passover with Israeli cartiers. Came out of the aircraft with an incredible neck pain. Crew and entertainment were good.

Great entertainment system. The crew was somewhat helpful, but ignored the calls completely. Also all the isle seats were taken by the time of check-in and we had to squeeze a family of 5 on middle seats in 3 rows - awfully inconvenient to fetch nappies, take kids to the toilet or fetch water. Seat spacing was ok and the missile defence system of ElAl planes is unmatched.

Window seats on the 737 are tight and narrow. Staff was good.

the luggage was delayed to the point i missed my next flight hich was an hour after arrival not good at all

Delayed as always, very dirty and old airplane. Not very friendly staff. Just a sandwich for a 5 hours very expensive flight.

The crew was great, the seats were comfortable, food was a sandwich , but very tasty and the ElAl new on board through WIFI was good. Thank you EL AL for improving

I paid $1050 for this flight. I paid an additional $99 for a "comfort" seat that was nothing by comfort. The "extra leg room" was fake, made up by making the seat slightly recline at the most upright position. That alone, killed my back! In addition, it was so narrow, fitting a Barbie not an average size human (me). I asked for white wine, when beverage were offered, they had only red which I cannot tolerate, so I had to skip, even though I really needed some wine to relax. Cheap! Again, for the price I paid, I should have had a selection of white wines, even in economy. The food, supposedly by Shai Granot- made me want to avoid Granot's restaurants. The beef meatballs were nice and tender. the rice w hairline noodles were so soggy and soft it was disgusting. The so called bread was half dry when reached my tray. I love eggplant, but the mayo killed it. From the country of Tahini & olive oil you offer mayo w eggplant? As I said, I am likely to avoid Granot's restaurants. The exterteinamnet was full with old boring movies, limited and old TV shows and free intrenet only for texting? Again, for a premium price seat and for addition $99 I should have had a fukll internet access. Likely the last time I travel ELAL.

Thank you to EL AL for flying even in war time

the airplane was new and nice. the crew and the food was so so

They apparently misplaced by window seat assignment, so I ended up getting a middle seat. However, once on board, the window seat passenger wanted to swap seats with me, so it all worked out. Otherwise, a very good flight.

It was fine. Flight was on time and arrived at destination with 15 min to spare.

The flight was delayed due to weather issue…WiFi did not work and even though I wanted to pay for WiFi I couldn’t buy it. Overall very disappointing even though I paid and reserved Business class

United business class just sucks. There’s no reason to go business class with United. This time there were no screens. Boarding is ridiculous, always. The pull-out table was broken. The female crew members were very nice. The male crew member liked to listen to himself talk on the intercom. And gives his stupid comments on almost anything.

We waited to takeoff for about 1 hour delay for a 20 min flight.

Packed in like sardines, very uncomfortable. Sitting the aisle my shoulder was rammed into numerous times by rushing flight attendants. Also flight was very cold.

Your app is impossible to use. I couldn't load it. Then i couldn't open it. When i finally got both those things done -with much help -then i couldn't open the app to install a credit card. The upshot was 4 flights without access to food or drink. When i first tried to download united app some company called starlier opened instead and i would up signing up for some 49 dollar a month music service which i still have not been able to cancel.

I was happy to be seated with my teen daughter. On my arrival flight we were not together. Drink choices were great. Food was ok. Lots of entertainment options. Pilot communicated well and gave us a heads up about wind and turbulence. Made it less anxious.

Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.

the head jack on my seat didn't work and the power outlet didn't work for my seat

The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline

Comfort of seats, ease of boarding. Food selection could be better

I arrived to the airport 2 hours before my American Airlines flight was scheduled to take off. I have TSA pre-check. The airport was crazy packed when I arrived. After momentarily standing in the pre-check line, the TSA agent said that I am not pre-check. Of course I said that I am because I entered my KTN number on all my traveling sites and programs. I had to get out of line and go back to the AA counter to discover that American Airlines did not add my KTN to my boarding pass. I had to call TSA to find out my number, then have AA enter it onto my boarding pass. The emblem would not load onto my boarding pass. By this time, I decided to use my Clear in order to get through TSA but the line was ridiculous long. By the time I made through TSA, I missed my 11:08am flight and was re-booked for the 5:30pm. This is after the AA employee told me I should have gotten to the airport early. AA use to be a dependable airline not I use them only if I have too.

Horrible people at the gate, they force me to check in my carry on, even thought no one behind me has to do it. I had to get out of the airport in NY to get my bag and go thru security again on my way to Honk Kong. The worst part is the employee threatened me with loosing the flights if don’t comply.

Transfer from Terminal 1 to Terminal 3 by bus is chaotic, because as per information Free Shuttle Bus was supposed to take passengers from Domestic Terminal 1 to International Terminal 3, but the bus took us from Terminal 1 to terminal 2, then to Terminal 1 ,, 2 and finally to Terminal 3

The flight crew was really wonderful, incredibly helpful as well as patient. I was able to watch entertainment on my phone but didn't have access to my headphones and I didn't want to bother the flight attendants. The food wasn't an issue for me because I am a vegan and brought my own food on board. The flight left on time and arrived ahead of schedule. It was overall a good flight.

Cut off carry ons, had to check, got on and there was plenty of bin space. Disappointing.

One of the worst flights I have ever taken Delayed over an hour without communication from the crew; very scary Entertainment not working Crew NASTY cabin cold

May never fly American again Delay in take off WITHOUT EXPLANATION Cabin freezing Crew NASTY entertainment did not work entire flight

Crew was rude and the flight is not comfortable for long haul.

The flight was so short that the lack of leg room didn't bother me for long. The plane was smaller so only two seats per row and there were chargers. However, they didn't serve any snacks.

The flight was very bad, the food and the staff was very rude. My last time with them

All good. Didn’t get the seats I booked online. Luckily, copassanger cooperated! Mistake- I failed to verify connecting flight seats details at Mumbai. Staff at Mumbai airport to be blamed equally!

Horrible trip. Plane was late , so late . the flight conditions were very uncomfortable.

The boarding was delayed several times. The take off was two hours late.