There is more space in this economy seat. It felt like a better layout, not so cramped.
Delayed take off but I think they waited for passengers.
Rushed due to connecting Lufthansa flight delay Seating very tight and uncomfortable with poor leg room Long lines for rest room
The plane was clean and the staff courteous and professional. The seat bottom was uncomfortable but only after many hours. It had a pressure point that left me a small bruise on my right leg (very surprising). The pasta was terrible (hard on the edges sticking out and soggy on the bottom edges) but I guess that's how it comes out in a microwave (?). The entertainment was glitching and shutting off every 20 minutes or so but, in the end, we made it home safely with very little turbulence and that's what really matters.
The staff was not at pleasant as those on the first leg of our trip.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.
Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.
They canceled our flight right before it was to take off and then we stood in line for four hours to make other arrangements. It completely ruined our trip.
Flight boarding was delayed. Old, low capacity overhead bins requiring many to gate check their carry-on luggage. Beverages other than water were at a charge.
No online or self check in. Sent emails in Italian language. In general, not recommended airline company.
You idiots…ITA cancelled our flights one month out and we had to buy new tickets at a much higher price. You stiffed us by not refunding the cost of the insurance. I’ll never buy through Kayak again.
It was horrible the woman next to me was sick and I asked if they would change my seat and they said that they didn’t have any available. I sat next to this women for 9 hour and now I am sick .
Not boarding 60 minutes late. after getting bumped to this flight because ITA do not hold a flight for five minutes as the fight to the connection was 45 minutes late
Crew was good. Very nice staff. Wine was good. Problems- no AC while waiting for takeoff. Long wait so we should have been more comfortable. No water for quite awhile. Food should have been better for an Italian airline. Chicken was pressed rounds of processed meat- not tasty. We had only one hour for our connection- ran through airport- plane waited for us and staff was helpful.
Flight was cancelled and other being told it was cancelled there has been no other contact.
Very frustrating trip. From Rome to boston , and i missed the next flight to new york
Everything was fine except the food. They really need to work on the quality of the food.
They are nice personal and as sky silver medaglia member love Delta air and partner
I’m disappointed with ITA Airlines. I feel their planes are outdated. I upgraded to Premier economy and there was very little “Premium” about it. I flew on SAS in Premier economy and that is a great experience. I do not recommend this airline.
