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Very modern plane. Good seat spacing. Meals were good. Screens had tons of movies and worked

Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!

The plane was in Moline all night. Consequently, we assumed an on time departure at 8:15am. Unfortunately, and as is the normal case with United in Moline, we departed 2.5 hours late. When the crew came, it was discovered that there was very little heat in the plane. Seems this should have been checked hours before the crew arrived. Then when we boarded and the plane was to be de-iced, the United de-icing truck was not working! We awaited the American Airlines truck. All of this caused us to miss our connection in Chicago. My suggestion is never take United Airlines flight from Moline. We have been disappointed 80% of the time and have vowed to not take United again from Moline.

For an 8.5 hour flight the service on board lacked a bit. Service start was slow, the food was worse than usual and they skipped the snack they were supposed to deliver before landing.

It was good. Just that the seats could not be reclined. The people behind were not ready to let the chairs be reclined

Seats are smaller and harder than other airlines we have travels with. Food was edible but no good. The sandwich was the only thing I would eat again. They did have a lot of movies to watch.

Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.

The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.

United Airlines changed my flight 5 hours before I arrived at the airport. This messed up my entire day that I arrived in Japan.

Flight delayed over three hours. Arrived into SFO during rush hour and what would have been a one hour drive home took more than 2 hours. Very poor UNITED AIRLINES!!