Sucks ! All three flights I was on this trip were delayed.
Fast checkin with the self serve terminal, good communication at the boarding gate.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
United Airlines changed my flight 5 hours before I arrived at the airport. This messed up my entire day that I arrived in Japan.
As usual, United scheduling is completely misleading. A 54-minute layover at O’Hare is too short to make a lot of connections, especially since the flight landed “on time” but had to wait on the taxiway 15 minutes for a gate to open up. Then it takes another 10 minutes to exit the plane before one can run to another concourse to catch a connecting flight.
To san Francisco it was ok. From sf to Manila it was horrible
United airlines could be one of the worst airlines to fly with
