Flight attendants were great. Comfort of seat and lie down bed pretty good. Food was very mediocre. Wine was good (red French wine) although I should have taken advantage of having more! :-) it was too late on the flight From znz—I was tired…then too early from Dubai. Woman sitting behind me dropped a full bag of garbage on my head while I was sleeping…orange peels, wet partially eaten food and very smelly food garbage which I literally had to pick out of my hair, off my face and away from my pillow. Not the airlines fault but still a very unpleasant experience.
Bad Cancel the flight Came back to work only 3 days after Horrible Won’t help with hotel while we stock Horrible Don’t fly with them
Usually Emirates is my go to Airline on this flight: 1) All the crew seemed very inexperienced 2) Meal service for 7 hour flight was very slow - slowest I have ever experienced. 3) ONE flight attendant in economy serviced everyone on the left aisle in 2 cabins - thats 6 passengers per row (half the row) and over 30 rows of passengers. The others were no where to be seen. Thats pouring drinks and serving trays and offering options of meal and drinks for 180 passengers. by herself. In most flights it's 2 attendants per cart servicing one section. 4) Meal was not served till 3.5 hours later for some passengers at the back. 5) As a result only one meal was served even though the menu explicitly said 2. 6) Everyone was thirsty and starving 7) There were 2 loud crashes at the back galley 8) One passenger was out cold due to the sleeping tablets he had taken. The Flight attendants in their inexperience chose to try wake him up and create a situation where passengers were panicking and the passenger finally woke up and was annoyed. 9) They chose to wake up every sleeping passenger to feed them rather than move past the sleeping passengers. Do they know how hard it is to actually sleep on a plane?
They were very pleasant and helpful. My husband and I were sitted apart. We asked if we could be seated together were told flight ws fuly booked but would try. After a while they were able to make it work we got seats together. Their food is good and attendents are very friendly/helpful.
More leg room or a bed hahaha but in all was one of the best flys I been on
More organised boarding process. It was a circus. Otherwise absolutely top class flight
When you buy Emirates you don’t expect low cost. Choice of coffee/tea vs water. Entertainment on demand. Seat distance won’t allow food tray to extend without hitting belly (and I didn’t grow lately)
The experience of the flight. The food options have definitely gone down
Surprised how empty comfortable seats in economy were not offered by crew to tall passengers. Felt like courtesy hall mark of emirates is changing. We were told in order to get those seats we have to pay $210. Not the emirates I know from past travels.
Everything was good up until getting off the plane. Riyadh simply cannot handle an A380. Exiting the plane on a remote stand was extremely slow and frustrating, then waiting for buses for transport back to the terminal is another disaster. Give me the 777 any day.
Nothing special.. they could have provided something to eat without a charge
I have no complaints. The crew was attentive, pleasant and heloful
Flight was cancelled due to technical problems with the aircraft. It would be nice if SWISS would invest in new aircraft; that would for sure minimize the technical issues with (old) aircrafts.
overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.
Ghe issue was with the delay caused by the late boarding. We had to run to catch our next flight, barely made it and then our luggage didn t arrive with us. Really bad organizing.
I never share this kind of things but I have to share this out of respect to myself and how surprised I was I got a shoulder injury so I went to Turkey to get a procedure to my shoulder ( I can prove and provide it with documentation from the hospital to you) and on my way in this flight, I asked one of the crew members who’ s name is j. Muller to help me to lift my carry on to put it up in to cabinet and she told me she can’t do it , and I said I m sorry I m injured , I really need help , then can you please find someone who can help me ? And she gave me this nasty attitude and refused to help me . Then I was shocked because all I asked was for help, i didn’t even ask her to put my carry on bag up for me , all I asked her to help me so we can do it together. Then 5 minutes later another crew member who’s name is Jenny Rutz came and asked me if everything is ok And i explained her what happened and she told me if I create more problem, she will not let me fly i was shocked, all I told her was I was injured and I needed some help to put my luggage up . I am extremely shocked and upset , this was so unprofessional, rude and unnecessary. I thought their job is to help us in our flight. She disrespected me , embarrassed me, made me feel like I m a problem and threatened me to get me out of the plane In front of everyone I am 41 years old mature and kind woman, i have never in my life experienced something this unprofessional and this disrespectful ever They both turned something so simple and normal into this terrible experience for me and for the people sitting around me . So it was so uncomfortable and unfair that the other passengers who were sitting around me and next to me got negatively affected by the event and told me to take their phone number so that they can be my witness for the crew member’ rudeness and unprofessionalism I m still very upset how can people be this rude and heartless I will never ever want to fly with your airline company again
It was not made clear that additional passport control is needed before queueing up for boarding. The seats were very uncomfortable and cramped even for small persons. The arm rests were not fully capable of lifting up out of the way and the media controls cut-out made them even worse to lean on. Just one audio channel was working on one of our seats.
Flight was diverted from Firenze to Pisa causing delay and inconvenience.
I thought the flight crew was very attentive and the food was excellent. The only issues I had were the flight delays. A small one out of Sarajevo and a longer one out of Zurich.
Not much that I liked. The seating and Space between the seats was very bad for long flights.. very bad for such a prestigious Airline.
I felt all of the food tasted the same. And we had five meals over the 16 hrs in the air.
There where no ear phones provided and the food needs to improve.
I have been flew with ET since 2013 and I wish the service can be reach standard airlines as Star Alliance member please ET you need to improve many thing on the services learn from SQ and other member
Boarding was delayed and people were just sitting there like lost.
My experience was with Ethiopian airlines was pathetic. I would not recommend anyone to travel with Ethiopian air. Customer Service was very poor, rude stuff and flight attendants. Unwilling to offer help when asked either not able to articulate English properly or adamantly rude. Bole airport is dirty and unpleasant. Many passengers going through the airport but inadequate staff to offer service. Passengers in the flight very unkempt. Noisy flight. flight attendants unable to make order during flight. Passengers with kids unable to control their kids. The kids kept screaming, and shouting during the flight making everyone uncomfortable. Overall the flight was not comfortable.
The experience was amazing! Many thanks to the pilot who informed us that we were passing mt Kilimanjaro and we had the chance to see it !
I like the leg room. I did not like the plane from Chicago to Addis. It was dirty and smelly and toilet area filthy. My screen was not working and kept saying loading. The plane from Addis to Harare was clean , more modern and food looked much fresher and tasted better. Boarding at Addis was a nightmare, long queues and lots of confusion,International space has no seating are and one is standing all the time.
Am Wowed I did not ever thought African has such an amazing airline before.
My suitcase 🧳 got missing we still looking for it This not good for them 👎🏾👎🏾👎🏾🤦🏽♀️
I took 4 Ethiopian Airlines flights on my trip. Each flight was one of the worst experiences I have had flying. The interior was filthy on each flight, the seats, the floors, the bathrooms. All were filthy. At 5-10, my knees touched the seat in front of me. The person in front of me declined their seat, basically making eye contact with me should they look up. My seat did not recline, so I was trapped in my seat, unable to use the bathroom or get up from my seat unless I woke up the person laying in my lap. My tv and seat were broken, as well as my friends seat and tv for our 14 hr flight. The bathroom closest to us was already clogged before we took off, so the backed up bathroom smells wafted out and into our row the entire 14 hr flight. Out of 4 flights, they were out of vegetarian food options for each meal. Flight staff was fairly rude and unapologetic, finally agreeing to give me a second roll and butter instead of no substitute offered for most of the meals. Flight crew had zero control over the passengers, allowing adults to congregate by exit doors and talk loudly during sleeping hours. Children were allowed to be completely ignored as they played outside of their seats and screeched for the ENTIRE 16 hr return flight. Forcing passengers to try and shush the children. Passengers then got up and got their bags the second the flight touched down, ignoring all safety and exit protocols. I will NEVER fly another Ethiopian Airlines flight as long as I live.
We were diverted to warsaw and there was zero information. We were just forced to disembark and off we go good luck the reat of the way. We all had to go our ways to find a way home!!!! Horrible horrible and it cost us alot of money to get a hotel and trains 4:30 pm next day.
all fine - did not have food - there was no entertainment
Was very good the flight, 15 minutes late,but was very ok!!!😊👏
Long delay was made worse by lack of information and long time in queue waiting for the plane to arrive
Blood contaminated tissue was stuffed to the back of the seat in front of us.
Great flight, departed only 10 mins behind schedule off the aircraft and through security in less than 15 minutes. Love flying from Cardiff so easy a quick from entrance to duty free in less than 10 minutes 😀
You have improved through the many years I have flown with you. But you still nickle and dime your customers. I paid extra for carry on and priority boarding.
It was raining and we got all soaked because the staircases didn’t had a roof
It is what you pay for. Always delayed. Very small planes. Hard to fly with kids.
Delayed flight. Received notice from ryanair by email and via app but no such timely information available at airport from monitors or staff
The flight got delayed and was not updated in time.
Other than the inflight video screen freezing for about four hours everything else was brilliant.
The boarding was not in sequence. All were invited altogether. I was not secured the meal I had asked for.
I don’t like air India seats are too small and staff are not that nice
Absolutely nothing. Cold and unpleasant airline staff, and to top it all, the entertainment system was broken. Really harrowing experience.
The flight was dirty. The screens were not working and people were restless. Food and staff was okay.
Interment is zero tv wasn’t work phone charger plug doesn’t work moves doesn’t work
Worst International flight I ever had in my whole life time. Boarding is the worst of all and flight experience was also not good. Screens were not working, seats were not comfortable and lot more.
Comfortable seats, on time departures and arrival, and helping staff
One of my worst experiences. Nothing was working in the flight. Entertainment system was broken, seat was very uncomfortable, crew did not offer water until food was provided, lights were not working, attendant call was not working. In short everything was broken and duct taped.
