Delayed flight with no explanations; no jetway boarding so we had to stand on the tarmac in the cold rain. Baggage was lost.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
My luggage is lost! I waited in Denver co and seen nothing almost lost my flight due to waiting for my bags and still nothing I hope to contact customer service today hope they find it
No one came to pick my mom up with the wheelchair
My flight was delayed by 10h the crew was useless didn’t care a bit once we landed they couldn’t get the luggage out of the airplane for another 2h old plain old crew poor service I’ll never fly Lufthansa again
Wonderful crew on board. Unfortunately I was told I had to check my carry on small wheeled luggage because it didn't fit in the sample compartment in the terminal and then it didn't make it to my connecting flight and didn't arrive with me to Boston. While I understand not everyone's rollerboard luggage will fit, I don't think using that sample compartment is a fair/consistent way to do it because there were many other people in line to board with the same size piece of luggage as mine and I am certain not all of them would have fit in the sample compartment either. In the US when there is not enough space they limit based on first come first serve with people in line or they ask for volunteers at the gate to check their luggage which handles some of the problem. Maybe someone with a close connection (90 min, but the flight was delayed 20 min), for an international flight to the US isn't the best person to check a bag.
No internet for most of the flight. Very narrow seats. Food was bad. Flight was nearly an hour late with perfect weather, crew offered no explanation or compensation.
Flight was cancelled. Rebooked after 5 hour delay. Pregnant daughter rebooked following day with 12 hour layover in Düsseldorf. However - I must applaud and praise the Business lounge hosts who were EXCEPTIONAL in trying to rebook and arranged for our daughter to standby for last flight of the day - which she made. The terminal B business lounge reception staff were AWESOME
Staff was helpful. we left on time and arrived early to destination.
Seats much smaller/less leg room than united from Phx. Biarding was very poor and unroganized.
