The insanely long lines at customs were chaotic and stressful. They also created a lot of stress among passengers. Including fights and threats. The hot food I purchased was cold, barely edible. The check in staff and crew were nice and the pilot good but the overall experience was very disappointing. Passengers were still insulting each other upon arrival.
No frills airlines. Tickets were reasonably priced for a short-term booking. But comfort is a big issue.
It was just okay. They overcharged me for a checked bag because I didn’t know it wasn’t included in the airfare.
Very small dinner, NO breakfast. You have to buy an earphone.
Food was terrible. No breakfast. Will not use this airline.
I'm not going to travel with that airline again.
I travel on a monthly basis and I’m not a stranger to budget airlines. I never complain about anything, it just about adjusting you expectations to what you paid for and you will get, but these flights (2) with Air Europa Miami - Madrid - Athens were a terrible experience. Both flights had a significant delays and multiple gate changes. At the checking they used a hand scale to weight your carry in, it cannot be more than 10 kg , even it fit on size.Luckily mine was ok . The food was inedible. The staff service was ok, but you can totally tell they do not care about much and show little customer service culture. I think this was my last trip on Air Europa. Actually the price was almost the same than other major airlines, I just took this one because I needed to depart late at night.
Probably will never use this air line again. Rude miserable staff. Uncomfortable seats.
Well, I'm not too happy with the service a flight for 9 hours with only a cup of water or wine. Food only service you one-time I bind flights many different airlines and they make sure that you feel comfortable with the food and drink
i paid accidently for a second bag instead of a golf bag (Eur 40 instead of 50) they would give me credit when i tried to change the second bag from a regular suitcase to a golfbag. The comment was "you made a mistake, your problem"
Very well, except that my luggage didn’t arrive in the corresponding flight, but they brought to me the next day.
One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!
Horrible see last review they lost my bag had to sprint to gate no inflight wifi
Iberia is a much classier experience than their US partner airlines.
Iberia schedules flights with short layovers in Madrid so many miss their flights. Also they lost our luggage twice - really a weak operation and will never fly with them again
It was cancelled. And they had terrible customer service to rebook. Then our rebooked flight was cancelled
The food was horrible. The crew skipped over me for drinks(only got food?). I had to wait until everyone else was served drinks in order to receive mine(meal was done). No earphones were given. No free WiFi.
The economy seats had space unlike Iberia Airlines from NY to Barcelona.
WILL NEVER FLY AMERICAN AIRLINES EVER AGAIN A TRUE DISGRACE
Food is very bad! They didn’t put me and my family sitting all together. The airlines want to charge for everything such as seat, boarding priority and etc but they have to pay attention on what they are providing in exchange!