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The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.

Everything was good, flight was smooth and on time Like service

Boarding was impossible to navigate. Had mobility issues and a business class ticket, but still boarded almost at the end of the queue because there was absolutely no organization or assistance.

Aircraft was new. Food so so, especially vegetarian was very disappointing.

Very courteous staff. Abnoxious passenger in front of me who reclined her seat all the way without warning and without considering the person behind her. My flight ORD-WAW was so much more pleasant because of the courtesy of the passenger in front of me.

Great service . Everyone is so polite and ready to help. I always was using Lufthansa but from now on I will use LOT. Thank you for your service.

Once again very friendly helpful staff A short flight but not only on time actually a bit early

Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..

One of the best experiences ever. Thank you to the crew.

Everything was very good. I felt that the value received in paying for Business Class tickets was very good. The entertainment offered was plentiful, but could be improved with more recent options as well. By no means a deal-breaker. The staff were awesome, in the airport, at the gate and onboard.

I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!

It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.

My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.

The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!

The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor

Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.

Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .

There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane

Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.

They lost my baggage and I still have not got it back. Disgrace

In general ok, my only issue is that they had no hot items for purchase. I had very little time in my connection due to baggage/customs/TSA, thag I barely even had a chance for a stop at the washroom and buy water, to make it to my gate when they started boarding. I had nothing to eat because the trip started early, so I was ready to purchase, and they had nothing except for dry items like snacks. I had to purchase a mediocre, overpriced cheese and fruit board, instead of at least a pizza or sliders that I was planning on getting. Other than that, it was fine. But that’s typical Air Canada, to not have enough.

Most disapointing experience. We were rerouted to Toronto, after a 7 hours flight , where we sat on the tarmac for a little over 4 hours, in a full airplain with no air. We were given a tiny cup of water twice during that wait. After the long wait we taxi out of toronto to wait another 30 min. Many people missed their conections including my kids and I. We were promised a hotel room in Montreal on the aircraft and at the exit of the aircraft, then directed to a desk after custom where me and my two kids were told that we do not get a room for the night and that we were on our own, after a back and fourth and stating what was told to us, the agent at the counter says that we are right and that we should have a room. I ask the lady if she could look into a different flight for us for the next day as I was with two you g kids and wanted them to get some rest. The gentlemen next to her jumps in and said there wss nothing without even (pretending) looking at their system, I insist and say that they could look for the kids. They seemed to have trouble with our reservation so they gave up. I told them that I needed to talk to a manager, they said there were no managers and that no one can do anything, to which I responded that there must be someone that could do something and that it does not make sense for them to repeat the same think as we are not undestanding each other. She threatns to call security and says I am rude. I say I will go, just give me the vouchers and ger response is “ not giving you the vouchers because you are rude”. I was not rude. It is normal to want to talk to a manager. I even said that the people at the counter were not resoonsible for the long journey and that there was nothing they could have done. But to threten and himiliate someone just because they ask for someone else to talk to ? I understand they are overwhelmed, but you know the quality and calibre of a company in the bad times not the smooth ones. I ended up leaving and paying for my own room and board.

Overall, it was a good experience. Boarding was good and there was plenty of overhead bin space for everyone’s carryons (even when we boarded toward the end). Only improvement would be to offer trash service more regularly.

Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.

Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.

Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device

The free snack options are pretty pitiful for a 2.40h flight.

Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.

Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.

Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.

Everything was good till we got to yyz...then we got to the gate and there was NO GATE AGENT. We waited 15 min before disembarking. No internet No IFE Old aircraft Second leg in two weeks NOT IMPRESSED

The flight was delayed at the last moment quoting an absurd weather reason. This delay led to an issue with my connecting flight. I was made to run (literary) from this flight to the next one ( as they preponed departure. I was still in my DCA to YYZ flight when the boarding started for the next connecting flight. After my sprint to get the connecting flight, found that no place for my carry on. Had to sit for 3 hours with my back-pack on my lap , it was the most uncomfortable and inconvenient journey with little to no empathy shown by cabin crew in both flights. Another poor show from Air Canada!! Cant help because of lack of options !!

The speaker flight attendant talked over was way too loud. Hurt my ears -had to take out hearing aids.

It was ok. Even after the airport bus took us to the terminal , we did not expect to walk 35 mins inside the airport to the gate . A 15 min walk is ok . Especially if there was any delay in TSA check which happens to is too then people can easily miss the flight.

I was not even asked if I want some water. Joke. Steward gave me a biscuit cover in chocolate and did not even look at me.

Ok Did not like that the second leg of flight was moved earlier making it a rush to make

We had a lot problems in beginning but Air Canada took very good care of us

My flight was delayed, causing a shortened connection to my second flight, which led to a stressful experience. Additionally, I had to pay the luggage fee twice, for which I have receipts. Since Air Canada and United Airlines collaborate, their partnership should aim to provide better service, rather than leaving passengers to bear the consequences of an unprofessional experience.

Air Canada is the worst airline I have ever flown. They lost my luggage, cancelled my flight, refused to pay for a hotel, charged me for business class even though they changed my flight to economy and there is no process to get someone on phone. Would not recommend Air Canada to my worst enemy.

Overall it was great! Seats were comfortable. We were offered snack and drink on the way to Florida but only a drink coming back. Free messaging for aero plan members was a great feature to have on board so we can connect with loved ones … entertainment like movies and shows was also a good selection!

It is the worst ever airline. All employees I spoke with over the phone were pompous asses.

The gate information was never populated on the Delta app or the airport displays or the desk at the Delta lounge. We found at the last minute that we had to switch terminals and just made it to our flight. Even this we found accidentally by asking an employee at another gate. On board service was poor. Seats were very poor. All in all a poor experience. At best like a Premium Economy on other airlines

Not online or self check in, sent emails in Italian language ,not recommended.

You idiots…ITA cancelled our flights one month out and we had to buy new tickets at a much higher price. You stiffed us by not refunding the cost of the insurance. I’ll never buy through Kayak again.

Premium Economy was average for class. Seat comfort was just okay. Crew was attentive. Checkin was fine and moved quickly. Boarding process in Rome was not well organized.

It was horrible the woman next to me was sick and I asked if they would change my seat and they said that they didn’t have any available. I sat next to this women for 9 hour and now I am sick .

We booked and purchase our seats in February for a September flight. We choose seats then also, did the online check in on the app the day before and all was fine. At the airline check in they charged our seats and we were not even sitting together after paying for business class seats. They separated us with no explanation and would not change them back. I was very upset. On the return flight, they tried to put us on standby! When again, we purchased seats in February for this flight. The plane was old and smaller and the business class seats were not comfortable like the flight from NYC. Flight attendants were hard to find once the first meal was served, luckily the flights were smooth.

Not boarding 60 minutes late. after getting bumped to this flight because ITA do not hold a flight for five minutes as the fight to the connection was 45 minutes late

Crew was good. Very nice staff. Wine was good. Problems- no AC while waiting for takeoff. Long wait so we should have been more comfortable. No water for quite awhile. Food should have been better for an Italian airline. Chicken was pressed rounds of processed meat- not tasty. We had only one hour for our connection- ran through airport- plane waited for us and staff was helpful.

Flight was cancelled and other being told it was cancelled there has been no other contact.