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When a flight has a delay of about an hour it is customary to announce the passengers

Nice business class service for shot flight. Especially when the free WiFi works

I liked bumping up to Business for less than full price. Also the option to choose your own meal online. In retrospect I would have gone with the standard meal option, but c'st la vie. Overall pretty standard flight, got good views of Greece as the sun rose. That's about it.

It was a short flight (2hours) so the tiny, tiny seats were somewhat tolerable. People with long legs had their knees up to the chair in front of them, quite uncomfortable. I was pleasantly surprised they served a small meal which was quite good. Staff were all great.

Boarding in BCN was really poorly managed. No communication from airline staff and no signs as to what groups line up where. It was just guessing. There were delays that were also not communicated so everybody was standing in line for almost an hour.

they were good. they coordinated pick up of luaggage at final destination. The had text updates on phone with gate/dep.time etc.

I love flying with Aegean. Crew is always polite and empathetic. Boardi

The flight was good. There was free WiFi which was fantastic. The crew was a bit rude and short tempered. The landing was super smooth

Flight was late leaving which made connecting in Athen very hard. Baggage took an hour to come out. Come on… for such a small plane. Need to step up your game Aegean!

The flight was delayed for no reason by 30 min making my connection very hard to get.

We have travelled on 13 December with Austrian Airlines from Yangon through Bangkok and Vienna to Varna. The first flight operated by Thai Airlines was nice and comfortable. I wouldn’t say the same thing about the next two flights which were operated directly by the Austrian Airlines. During our flight from Bangkok to Vienna:  > The service was very poor – serving of food and drinks was disorganized, late and not combined, the stewards were walking back and forth without doing anything substantial for the passengers. Even the morning breakfast was very late with a cup of coffee almost while landing (after a reminding).  > The food itself was OK-ish but for a 12-hour flight, there were no snacks/bites in between dinner and breakfast as it is with the other airlines.  > The cutlery was wooden, most probably recycling, but very unpleasant to eat with.  > The stewards were not rude but not friendly and/or helpful  > And also, half of the passengers had travel sets, others did not. The flight from Vienna to Varna was another surprise: firstly, the flight was late and secondly, they were serving only water free, even the coffee was paid, so were the snacks, but we had to pay to reserve seats. The whole experience is as if it was a low-cost airline. All in all, I wouldn’t recommend using the services of Austrian Airlines: the ticket prizes are quite the same as of the other carriers flying to this destination and you would have much pleasant time.

Friendly staff, always good food , as comfortable as it can be in economy

Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats

We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .

A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .

My luggage was lost and I did not receive any compensation

Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience

Leg room and seat back not a good recline (middle seat)

The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.

They never gave any meal during the flight. We’ve flown for years and then doing this now is ridiculous.

I have flown with many airlines. My first time was several years ago. Now I remember why I avoided them for so long. Lufthanza is the only airline who has ever raised a size/weight issue with my modest standard size carry on. I had to repack three times to meet their carry-on weight criteria. (Apparently the rules of physics apply differently on Lufthansa flight than on other airlines.) In the meantime their staff was quite rude, repeating meaningless phrases like "Rules are Rules." And ignoring the additional fact that weight is also weight, whether it is in found in your carry on or in your suitcase. They eventually acknowledged that customer service and satisfaction is, for them, a low priority. Never choosing Lufthansa again.

Sitting in a hotel in Chicago because I was rebooked due to a missed connection. Very frustrating.

Good flight. Entertainment equipment was sub-par - old-style 2-prong jack headphones that don't fir ears well. Entertainment software interface was slow and glitchy to navigate.

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

Leg room was ok 1 flight attendant threw headphones at us. Very rude Overbooked flight thank goodness I got a seat Bathrooms smelled and urine all over the floor

Seats are too close together, there is not enough legroom. Food was pretty bad. TV didn’t work for more than half the flight which was annoying. Crew was annoyed that I complained about the TV they shut down the system and it restarted but then froze again. Asked them again but they were annoyed only to shut it down again it worked for two hours then froze again.

The plane boarded 5 hours late. This made for a very long travel experience - 3.5 hours for getting to/taking the connecting flight (Air Dolomiti), 5.5 hours layover in Munich, 11.5 hour flight to Houston, 1 hour ride home. After landing at BUSH airport we spent 30 minutes on the tarmac waiting for United staff to prepare the jetway. Flight attendant admonished my wife for briefly opening the window shade midflight to take a look outside.

Not a great experience. Food was very poor. Overall experience was mediocre to poor.

Leg room is good, food is average, crew is not friendly

This was not a UA flight. This was Lufthansa. Good experience overall

Flight on time, flight assistants super nice, business class very comfortable. The whole experience was very good.

It is the worst ever airline. All employees I spoke with over the phone were pompous asses.

The gate information was never populated on the Delta app or the airport displays or the desk at the Delta lounge. We found at the last minute that we had to switch terminals and just made it to our flight. Even this we found accidentally by asking an employee at another gate. On board service was poor. Seats were very poor. All in all a poor experience. At best like a Premium Economy on other airlines

Not online or self check in, sent emails in Italian language ,not recommended.

No online or self check in. Sent emails in Italian language. In general, not recommended airline company.

Premium Economy was average for class. Seat comfort was just okay. Crew was attentive. Checkin was fine and moved quickly. Boarding process in Rome was not well organized.

It was horrible the woman next to me was sick and I asked if they would change my seat and they said that they didn’t have any available. I sat next to this women for 9 hour and now I am sick .

We booked and purchase our seats in February for a September flight. We choose seats then also, did the online check in on the app the day before and all was fine. At the airline check in they charged our seats and we were not even sitting together after paying for business class seats. They separated us with no explanation and would not change them back. I was very upset. On the return flight, they tried to put us on standby! When again, we purchased seats in February for this flight. The plane was old and smaller and the business class seats were not comfortable like the flight from NYC. Flight attendants were hard to find once the first meal was served, luckily the flights were smooth.

Flight was cancelled and other being told it was cancelled there has been no other contact.

Poor , i missed the next flight to new york . We stayed inside the plane for almost 30 or 40min

Online booking is poor. Flight crew are excellent. Would use them again.

The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor

flight delay there and back. rescheduled the flight a day earlier

The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable

Very clean and modern, efficient checkin and boarding. Great airline