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Great food, excellent service. Did not manage to make wifi work but in a flight of less than an hour it was not a big deal

Was very unhappy with the entire process, from check in to boarding to the comfort of the flight. Did not enjoy the flight on Level.

The boarding was a nightmare. Iberia would not let me check in in advance. They then refused to issue a boarding pass in Paris and said I would get the boarding pass in Madrid. In Madrid, there was no transit desk, no help. I had to run around and find someone to issue the pass. I only had an hour and risked missing the connection. Only at the gate did Iberia tell me they were overbooked and had downgraded me. I was stressed, exhausted, almost missed the connection because of Iberia’s conduct. Unacceptable.

The staff on our flight from Charlotte to Boston were very friendly.

okay, will recommend from PR to Madrid, faster turn around

HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.

My baggage did not arrive, missed connection, service representative was not helpful.

Worst flight in years.. is not easy to flight 11 hours without entertainment onboard and the crew was not empathetic about it or even gave an apology for the inconvenience. Poor treatment to the passengers, and some responses where roughly given.

I originally chose two aisle seats for my daughter and myself in the same row. We got seated in the middle, three rows apart. Both of the men sitting in front of us reclined their seats fully leaving us NO room. A totally uncomfortable flight for eleven hours.

Room between seats unacceptable. If person front of you dropped down there seat even a little you could not be even a little comfortable. No sleep on flight