The ground staff on Islamabad is horrible. The on board services are excellent.
The entire crew went above and beyond. This was our first flight with our 3 month old, and they were accommodating and friendly. The crew is attentive and marks a HIGE difference to the regular runs with Avianca and LATAM.
Boarding was a mess, no one managing the queues. I got my meal as the pilot announced starting commencing descent and basic drink not available. No air bridge so takes forever to deplane the A380 onto buses.
Worst trip ever from the beginning to the end I will never travel with that airline again. I made a big mistake by not going with my regular schedule flight with Qatar airline. Even underpriced cheat me of my 134 dollars I paid for special seats and they kept my money and didn't pay the airline for the seats for me.
Worst flight I ever had I payed for special seats with underpriced which I never recieved. I will like you to make sure that I am refunded my 134.00 dollars that I paid for the seats that I never received. I am looking forward for Kayak to look into this issue with underpriced because they took my money and never booked the seats for me with the airline.
They were very pleasant and helpful. My husband and I were sitted apart. We asked if we could be seated together were told flight ws fuly booked but would try. After a while they were able to make it work we got seats together. Their food is good and attendents are very friendly/helpful.
The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.
I have a very good experience flighting with emirates. All my expectations were fit well.
Seats are not as easy to move as you would hope in premium econo Y
On the DXB to IAD flight, missed the snack between the meals again...
Very old plane, small, no screens, no charging ports. It was 4 hour of pain! I would not recommend this flight, not to mention that it costed $800, which is a total ripoff. Don't recommend!
Poor food. No seats screens only WiFi and not text messages. No in flight information for the flight . Took off one hour late.
The check in was very slow and we had to wait more than half an hour at the reception ! No priority for Platinum passengers
Non responsive and affable flight attendants. Preordered fruit dish delivered “by mistake” to a different passenger!
It was a good flight arrived on time with great crew and tasty food.(Business class)
The plain was 1 hour late. The drinking cup are ridiculously small
My El Al flight was awful - very uncomfortable seats, like short-haul Spirit Airlines not good for a 15-hour flight. My aisle seat stuck out into the aisle so was constantly banged into by flight attendant-driven carts - no apologies given at any time- and people waiting to use the toilet. Flight attendants literally yelling at passengers to sit down a half hour before landing - a lot of yelling in general. Especially unwelcome at 3am.
Everything was good, but there was a delay of about an hour
I liked it as a half empty flight, I didn't like to wait 5 hours to fly which wasn't my fault.
Food was horrible! Inedible sandwiches by a supposed star chef, Assaf Granit. I was dead hungry the entire flight but couldn't possibly stuff that awful sandwich down my throat,
we were delayed from Athens to Abu Dhabi by an hour and a half, so I had trouble connecting the flight from there to Bali. It could have been done had they waited even 15 mins. There was another lady who was in the same boat. By the time we were half way across the terminal, they have actually already issued different flights for us to go Jakarta then to Bali. Not to mention the inconvenience of waiting over 4 hrs at the airport and the subsequent inconvenience, we did not arrive to Bali till after 800pm the next day, which means I paid for the hotel for nothing when I could have been there before noon the next day! There was little explanation. It was just as well I needed some assistance getting around, otherwise the 2 of us would have been completely lost! Not going to fly with them again!
Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.
This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.
Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.
Good. The food was very bad. Except for the chicken rice, rest of the dish went to trash.
In never flown this flight, because my flight coning from Barcelona was delayed.
The flight was delayed which cause me to miss my connecting flight in AbuDhsbi airport.
Only 1 time food and drinks together was offered, for total 5 hours duration drinks and snacks was never offered. For some people food choice was not available, only veg was available. No entertainment option was there. Crew members were mostly back of the flight asking each other for KitKat and chips to share between them.
Liked leg room Disliked unable to book to sit with my family on same flight without paying extra
Lovely crew - comfortable journey despite it being an older plane.
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
Like: It arrived, Dislike: Boarding was a separate corridor with no counter announcements at the passenger waiting area. Very dirty airplane and toilets, food options were terrible - everything even the vegetarian option was a curry spice. Many other passengers using the toilets would not lock the door and kept door partially open during use - flight attendants would not enforce or direct them to lock it and light turns on, no entertainment options at all, other passengers would be singing and not peaceful. Atrocious flight experience.
The food needs to improve especially the fish as there where only 3 fish cubes in my plate.
I have been flew with ET since 2013 and I wish the service can be reach standard airlines as Star Alliance member please ET you need to improve many thing on the services learn from SQ and other member
I had a full row so can't imagine how this could be better
Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks
My experience was with Ethiopian airlines was pathetic. I would not recommend anyone to travel with Ethiopian air. Customer Service was very poor, rude stuff and flight attendants. Unwilling to offer help when asked either not able to articulate English properly or adamantly rude. Bole airport is dirty and unpleasant. Many passengers going through the airport but inadequate staff to offer service. Passengers in the flight very unkempt. Noisy flight. flight attendants unable to make order during flight. Passengers with kids unable to control their kids. The kids kept screaming, and shouting during the flight making everyone uncomfortable. Overall the flight was not comfortable.
I like the leg room. I did not like the plane from Chicago to Addis. It was dirty and smelly and toilet area filthy. My screen was not working and kept saying loading. The plane from Addis to Harare was clean , more modern and food looked much fresher and tasted better. Boarding at Addis was a nightmare, long queues and lots of confusion,International space has no seating are and one is standing all the time.
Movie channels was great. Air hostess could be a little more caring
I still cannot find my luggage. I need my luggage.
I had a camera bag that exceeded the 10kg allowance for hand luggage. I am 67 years old and have been travelling will my cameras and lenses all over the world and have not paid once for the excess weight. Also, even if I wanted to check in the bag, I can’t due to lithium batteries and delicate equipment. Air India should review their policies. Or is it just a cash grab. I had to pay additional 7000 rupees.
The aircraft interiors are falling apart. Felt like a waste paying for business class as it was indistinguishable from economy in any way.
What a pathetic plane it was. Entertainment system didn’t work. USB port was broken. There was a hole on top of folding serving table. Broken restrooms in the middle of flight.
Food quality deteriorated after Tata aquired the airline. No alcoholic drinks till last meal on a long haul 15 hour flight. Entertaiment systems needs a complete overhaul.
Entertainment screens were either broken nor did not work. Also seat back did not work. Definitely not comfortable journey
Planes are very old and dated, entertainment doesn't work at all, food was below average. Flight was on time and seats have better leg space than competition.
Bags got damaged for multiple passengers, and they wouldn't even reimburse the depreciated price of the bag.
Overall good experience. I got first row seats with extra legroom. It does make a difference. Entertainment system was working. However, they kept serving me a VEGAN meal instead of a VEGETERIAN meal. I asked them and showed my tickets that Vegeterian meal is selected but the staff didn't care. VEGAN meal was medicore and not enough to fill tummy. Also unhealthy with butter made from palm oil.
The Air India lounge in Delhi , was very disappointing! The food was of poor quality and options were limited especially for vegetarians!! Beverages were fine. The in flight crew was excellent! . They helped me with my seat controls - the controls did not work without a hassle or assistance!! A very poor showing for a Business cabin!!! Post flight , the wheel chair passengers ( including Me) were “ shepherded and left waiting twice (an hour or more) before taking us to immigration! I chose to Fly Air India because I want. to patronize our National carrier with the hope that the experience will improve!!! Regrettably, I will have to look at other options for my next trip to India
Entertainment system was not working and was told I would get a voucher and have not got one. No toiletries were available not even a toothbrush false sweet talk by ground staff
