We were 3 people together and they seated us apart. My wife and I were both in middle seats which were very tight
The seats in business class were the worse I have ever experienced.
Check-in was quick and boarded plane on time. Seats were comfortable, large screen entertainment, slept almost entire flight. Staff was pleasant. What is great about ELAL is their safety, and ability to take a large carrey on trolley and no one cares about size or weight. No one is taken out of line because of excess hand luggage like they do on Wiz or RYANAIR.
My suitcase was severely damaged. I didn't realize the degree until after I exited the luggage area. I submitted an online form and was informed it might be a few weeks until someone got back to me. Ridiculous. I have to return to the USA with it?!
2 hours on the tarmac then another 20 minutes at the gate make for a poor experience
Very old plane, small, no screens, no charging ports. It was 4 hour of pain! I would not recommend this flight, not to mention that it costed $800, which is a total ripoff. Don't recommend!
Poor food. No seats screens only WiFi and not text messages. No in flight information for the flight . Took off one hour late.
The check in was very slow and we had to wait more than half an hour at the reception ! No priority for Platinum passengers
Non responsive and affable flight attendants. Preordered fruit dish delivered “by mistake” to a different passenger!
It was a good flight arrived on time with great crew and tasty food.(Business class)
We have travelled on 13 December with Austrian Airlines from Yangon through Bangkok and Vienna to Varna. The first flight operated by Thai Airlines was nice and comfortable. I wouldn’t say the same thing about the next two flights which were operated directly by the Austrian Airlines. During our flight from Bangkok to Vienna: > The service was very poor – serving of food and drinks was disorganized, late and not combined, the stewards were walking back and forth without doing anything substantial for the passengers. Even the morning breakfast was very late with a cup of coffee almost while landing (after a reminding). > The food itself was OK-ish but for a 12-hour flight, there were no snacks/bites in between dinner and breakfast as it is with the other airlines. > The cutlery was wooden, most probably recycling, but very unpleasant to eat with. > The stewards were not rude but not friendly and/or helpful > And also, half of the passengers had travel sets, others did not. The flight from Vienna to Varna was another surprise: firstly, the flight was late and secondly, they were serving only water free, even the coffee was paid, so were the snacks, but we had to pay to reserve seats. The whole experience is as if it was a low-cost airline. All in all, I wouldn’t recommend using the services of Austrian Airlines: the ticket prizes are quite the same as of the other carriers flying to this destination and you would have much pleasant time.
Friendly staff, always good food , as comfortable as it can be in economy
Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats
We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .
A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .
My luggage was lost and I did not receive any compensation
Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience
Leg room and seat back not a good recline (middle seat)
The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.
It was very good, ,especially the working people in the plane, they are so polite.,thank you
Flight took off an hour late. Had to stay on the tarmac for half an hour after landing. Both annoying.
We had an unfortunate experience where we had to leave the aircraft after boarding, shortly before the scheduled takeoff time, and re-board. The reason given was that a passenger felt ill and had to cancel their plans and therefor their luggage had to be found and removed.
We’ve used VA before many times the experience is always been good they have lovely staff and the food is always delicious.
Everything about the flight was amazing from check in to boarding entertainment was okay food we didn’t try.
Seats were old and dirty, for a long haul flight you expect to be able to recline and for the av to work properly. Choice for vegans was fruit….
The Virgin Atlantic crew was very good. However, the equipment was OK, the seats were OK, but her bags did not arrive with me. Two bags showed up a day later and I’m still waiting for my third back.
The crew was very good. However, the equipment was a bit dated. Some of the electronics were not working. To top it, three bags didn’t arrive with me. Two of them were delivered a day later. I’m still waiting for the third bag, I was so looking forward to this virgin Atlantic flight, but, I am disappointed.
My only complaint is that the pocket in front of me was ripped and my things, like iPad and airline magazines, kept slipping to the floor.
Flight delayed yet again. Crew apathetic and unhelpful re affect on connecting flight.
I think Virgin is one of the best flying experiences, especially from/to the UK. The staff are so helpful and fun, the food is good, seats comfortable, goof entertainment and great value. Check in and boarding is pretty pain free. I also find that the other passengers are generally so kind and considerate than when I've flown other airlines.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
The flight to Frankfurt was delayed. Consequently the connecting flight to Seattle could not be boarded. Lufthansa accommodated in a Cattle Class Flight where the Seats and foods were horrible. I had only Hobson’s Choice and boarded the flight and reached Seattle 3hours later than my scheduled arrival.
They were late and I missed my flight for Chicago. Terrible experience with Austrian airline this time.
I paid for extra legroom which was not honored and have spent hours trying to get a refund for without success. I have since come to learn Lufthansa has a habit of reassigning seats and making it impossible to get refunds.
Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses
Slightly delayed but still a more comfortable experience to take a real airline instead of a budget one.
The connection to LYON was very tight. The flight was nearly finished boarding when we got to the gate
Boarding process was hectic and unorganized. Delayed for hours, THEN delayed for weather.
Very bad flights I lost my luggage for both sides
Missed our flight to London and we were put on coach seats to Munich.
Flight was great (only a short hop from London to Dublin). Wi-Fi available on board(around 2 euros), power sockets, complimentary water and biscuit. Landin/ takeoff all went without a flaw.
I was charged fees for check in bags at the airport by British Airways. It was supposed to be no charge but Kayak messed up my booking apparently and I had to pay for check in bags. I paid $175.
The worst travel experience of my life. Boarding chaos, delays and disorganisation at every stage. The worst of many was sitting in freezing temperatures for 10 hours whilst asking all cabin crew to turn the heat up to no avail.
They took my carry on and checked it in. Staff in general at Heathrow are not friendly or helpful
There was no legroom whatsoever to the point where my wife dropped her phone and was unable to retrieve it as she couldn’t move. The sound system for the entertainment had a broken socket so was effectively out of action as it just crackled. Just dreadful, I will actively avoid BA in the future
Gate closed way too early - over 1 hour before departure. Put onto next flight. Ticket had been changed without notifying us.
British Airways provided prompt service and maintained excellent cleanliness throughout the flight. However, the business class seats felt tight, and the cabin temperature was uncomfortably warm, making it difficult to sleep. Since I couldn’t rest, I turned to the in-flight entertainment, but the selection was heavily focused on Paramount content, which isn’t my preference. I also found the Bollywood movie options quite limited compared to other airlines. On the positive side, the spirits selection was impressive, and the staff was exceptionally friendly and attentive.
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
The crew were professional and friendly. It was the most uncomfortable international flight I've ever flown. Crammed in passengers. No overhead space to put my bag. No leg room and unable to recline seat due to seats too close together so it upset passenger behind me! Upgrade price to get 2 inches of more space unreasonable.
Courteous and warm. Good experience while traveling back with an infant.
