Waited too long in the bus to board the plane. Communication was non existence.
It was a good flight. But since this is long flight would be good to have a bit more entertainment on board, like, more movies, WiFi on board. I've enjoyed this flight in general.
Terrible experience top to bottom. Hope to never fly their airline ever again.
One of the worst airlines I have used. My recent flight was delayed taking off, but what was worse is that they allowed us through the gate, got on the bus to the plane to be told in that the plane would not make a the direct flight to London due to fuel shortage and it had to make a stop in another location to pick up fuel. Absolutely shocking!! Can't work out of the A320neo was just short range on that they literally did not have enough fuel at the airport to fuel the plane. Tashkent to London is not a long haul, I have done this before, so therefore I am going to assume it's the lack of fuel at the airport. Not the best staff, they all seem to just go with the flow, no organisation. No control, like herding sheep in a pen at the gate, same when getting off the plane. No control. Food was ok but staff were rude. Better to travel in and out of Tashkent using Turkish airline. I have booked my return flight but will cancel and accept the hit and 1 stop to ensure peace of mind with Turkish airline.
Terrible service and plane Just 3 toilets for over 150 passengers No screen A flights of nearly 8 hours. A disgrace
It was friendly and I enjoyed the flight very much.
We booked business and they offered nothing during the 1 hour flight
Cons: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."
Pros: "Super nice"
Cons: "To give tooth brush and tooth paste for long flight."
Pros: "Yes they was super nice."
Cons: "To give tooth brush and tooth paste for the long flight."
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.
Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight
In never flown this flight, because my flight coning from Barcelona was delayed.
Long way to improve. Toilets not working. Bad handling when flight was canceled
Lovely crew - comfortable journey despite it being an older plane.
The business class experience is fantastic. The crew were polite but often unavailable even when I tried to call them! I even found myself bringing my used dishes and cutlery up to the crew because no one had come to collect it after over an hour.
Online was good boarding also but a child was crying all the way with no intervention from crew member.
Overall mediocre experience. Check in was good. They're were discriminatory. They were not attentive, food choices were not vegetarian friendly. The food served was frozen.
1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.
Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience. The new airport is fantastic, as is the new lounge, a huge upgrade from the old airport and lounge!
My flight from Krakow was delayed over 2hrs. Since i had connecting flight i was worrying that I will not be able to catch flight from Frankfurt to New York. NO information NO help, no one was able to help and let us know if passengers will be able to catch the next flight. Had to run through entire airport and (2) passports control hoping that maybe still be able to board the plane. When i got to the gate i was informed that plane was waiting for passengers that came from delayed planes. Flight departure an hr late. So i run throu airport almost having a heart attach just to fin out that they knew and they were waiting for us. I was just 5 minutes later after "official" boarding ended and they were still letting passengers in, and flight departure an hr. later.
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
Entertainment was good. Food was mediocre. Service was mediocre. New plane was smooth
Crew and service was excellent. My seat was super small and cramped! No leg room
Good but entertainment system was not easy and very buggy
It was a good flight overall, I just hate it when we get delayed because there is a small amount of layover time in Munich and you have to actually run to the next gate.
For this long of a flight one would expect some more service, like a snack, entertainment or reclining seats
Not good. They charged an additional $70 to check a bag we had already paid for on line with Lufstansa
We were delayed taking off which caused us to miss the connection to Orlando in Frankfurt. The gate we landed at in Frankfurt was in A terminal and the next flight was c15 which was impossible to get to even running. Very poor planning on Lufthansa’s part.
Had to put carry ons under seat and had no legroom!!!
