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Air Astana customer reviews
7.0
Based on 15 verified guest reviews
7.2Food
8.0Crew
8.2Comfort
7.0Boarding
8.4Entertainment
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Upon checking in for my flight, I was informed that I had exceeded the baggage allowance and was required to pay an additional fee of 355 US dollars. This was surprising and frustrating, as I had not received any prior communication from your airline regarding the baggage allowance for my flight. I checked my email regularly and did not find any notification or reminder about the baggage policies. Had I been informed in advance about the baggage allowance, I would have made necessary adjustments to avoid any additional charges. The lack of communication on your part has caused me both financial inconvenience and unnecessary stress. I kindly request a full refund of the additional charge of 355 US dollars. that I was required to pay at the airport. I am writing to formally complain about the loss of my baggage on your airline. . I was a passenger on flight 0920 from Seoul ICN to Almaty and then from Almaty on flight 0131 to Dushanbe on July 18th 2024. Upon arrival at Tajikistan Dushanbe, I discovered that my checked two bags were missing. I reported the issue immediately to the airline’s baggage service office at the airport. Despite following up multiple times and with your Air Astana Representative and being assured that the matter is being looked into, my baggage has not been located or returned to me until last evening. I expect to be compensated for the loss according to your airline’s compensation policy.
Everything was great, but the food was more like Soviet cafeteria food...
See above
Boarding could have been better. The plane was overful.
Air Astana flight status
Sat 3/15
Air Astana route map - Which destinations does Air Astana fly to?
Find out which destinations you can fly to direct with Air Astana by entering your departure airport. If you want to know if Air Astana flies a certain route, enter both the departure and destination airport before hitting search.Sat 3/15
All Air Astana flight routes
| Flight # | Departure Airport | Arrival Airport | Duration | Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|---|---|---|---|
| 932 | Bangkok (BKK) | Almaty (ALA) | 7h 15m | • | • | • | • | • | • | • |
| 302 | Ust-Kamenogorsk (UKK) | Almaty (ALA) | 1h 35m | • | • | • | • | • | • | • |
| 110 | Bishkek (FRU) | Almaty (ALA) | 0h 55m | • | • | • | • | • | • | • |
| 931 | Almaty (ALA) | Bangkok (BKK) | 6h 35m | • | • | • | • | • | • | • |
| 301 | Almaty (ALA) | Ust-Kamenogorsk (UKK) | 1h 35m | • | • | • | • | • | • | • |
| 564 | Phuket City (HKT) | Almaty (ALA) | 7h 35m | • | • | • | • | • | • | • |
| 109 | Almaty (ALA) | Bishkek (FRU) | 0h 50m | • | • | • | • | • | • | • |
| 563 | Almaty (ALA) | Phuket City (HKT) | 7h 0m | • | • | • | • | • | • | • |
| 886 | Atyrau (GUW) | Almaty (ALA) | 2h 45m | • | • | • | • | • | • | |
| 854 | Astana (NQZ) | Almaty (ALA) | 1h 55m | • | • | • | • | • | • | |
| 853 | Almaty (ALA) | Astana (NQZ) | 1h 50m | • | • | • | • | • | • | |
| 885 | Almaty (ALA) | Atyrau (GUW) | 3h 20m | • | • | • | • | • | • | |
| 918 | Istanbul (IST) | Astana (NQZ) | 5h 5m | • | • | • | • | • | • | |
| 917 | Astana (NQZ) | Istanbul (IST) | 6h 0m | • | • | • | • | • | • | |
| 921 | Astana (NQZ) | Frankfurt am Main (FRA) | 8h 5m | • | • | • | • | • | ||
| 922 | Frankfurt am Main (FRA) | Astana (NQZ) | 7h 10m | • | • | • | • | • | ||
| 983 | Astana (NQZ) | Atyrau (GUW) | 2h 45m | • | • | • | • | • | ||
| 345 | Astana (NQZ) | Ust-Kamenogorsk (UKK) | 1h 30m | • | • | • | • | |||
| 346 | Ust-Kamenogorsk (UKK) | Astana (NQZ) | 1h 25m | • | • | • | • | |||
| 970 | Shymkent (CIT) | Almaty (ALA) | 1h 15m | • | • | • | • | • | • | • |
| 984 | Atyrau (GUW) | Astana (NQZ) | 2h 15m | • | • | • | • | • | ||
| 174 | Phu Quoc (PQC) | Astana (NQZ) | 9h 0m | • | • | • | ||||
| 860 | Aktau (SCO) | Almaty (ALA) | 3h 5m | • | • | • | • | |||
| 859 | Almaty (ALA) | Aktau (SCO) | 3h 25m | • | • | • | • | |||
| 978 | Aktobe (AKX) | Astana (NQZ) | 1h 50m | • | • | • | ||||
| 977 | Astana (NQZ) | Aktobe (AKX) | 2h 0m | • | • | • | ||||
| 964 | New Delhi (DEL) | Almaty (ALA) | 3h 35m | • | • | • | ||||
| 162 | Phu Quoc (PQC) | Almaty (ALA) | 8h 5m | • | • | • | ||||
| 963 | Almaty (ALA) | New Delhi (DEL) | 3h 35m | • | • | • | ||||
| 206 | Dubai (DXB) | Astana (NQZ) | 4h 25m | • | • | • | • | • | • | |
| 205 | Astana (NQZ) | Dubai (DXB) | 5h 5m | • | • | • | • | • | • | |
| 911 | Almaty (ALA) | Istanbul (IST) | 6h 20m | • | • | • | • | • | • | |
| 912 | Istanbul (IST) | Almaty (ALA) | 5h 20m | • | • | • | • | • | • | |
| 898 | Dubai (DXB) | Almaty (ALA) | 4h 20m | • | • | • | • | • | • | • |
| 897 | Almaty (ALA) | Dubai (DXB) | 4h 55m | • | • | • | • | • | • | • |
| 128 | Tashkent (TAS) | Almaty (ALA) | 1h 30m | • | • | • | • | • | ||
| 127 | Almaty (ALA) | Tashkent (TAS) | 1h 50m | • | • | • | • | • | ||
| 864 | Aktobe (AKX) | Almaty (ALA) | 2h 40m | • | • | • | • | • | ||
| 863 | Almaty (ALA) | Aktobe (AKX) | 2h 45m | • | • | • | • | • | ||
| 969 | Almaty (ALA) | Shymkent (CIT) | 1h 30m | • | • | • | • | |||
| 267 | Almaty (ALA) | Beijing (PEK) | 4h 40m | • | • | • | ||||
| 916 | Antalya (AYT) | Almaty (ALA) | 5h 15m | • | • | |||||
| 228 | Beijing (PEK) | Astana (NQZ) | 6h 0m | • | • | |||||
| 915 | Almaty (ALA) | Antalya (AYT) | 6h 5m | • | • | |||||
| 209 | Astana (NQZ) | Incheon (ICN) | 6h 40m | • | • | |||||
| 164 | Phuket City (HKT) | Astana (NQZ) | 8h 50m | • | • | |||||
| 985 | Almaty (ALA) | Kzyl-Orda (KZO) | 1h 50m | • | • | |||||
| 986 | Kzyl-Orda (KZO) | Almaty (ALA) | 1h 35m | • | • | |||||
| 903 | Atyrau (GUW) | Amsterdam (AMS) | 6h 30m | • | • | |||||
| 979 | Astana (NQZ) | Oral (URA) | 2h 45m | • | • | |||||
| 227 | Astana (NQZ) | Beijing (PEK) | 5h 15m | • | • | |||||
| 163 | Astana (NQZ) | Phuket City (HKT) | 8h 5m | • | • | |||||
| 904 | Amsterdam (AMS) | Atyrau (GUW) | 5h 50m | • | • | |||||
| 268 | Beijing (PEK) | Almaty (ALA) | 5h 30m | • | • | • | • | |||
| 161 | Almaty (ALA) | Phu Quoc (PQC) | 7h 30m | • | • | • | ||||
| 265 | Almaty (ALA) | Jeddah (JED) | 6h 40m | • | • | |||||
| 320 | Oral (URA) | Astana (NQZ) | 2h 15m | • | ||||||
| 131 | Almaty (ALA) | Dushanbe (DYU) | 1h 50m | • | ||||||
| 210 | Incheon (ICN) | Astana (NQZ) | 7h 50m | • | ||||||
| 132 | Dushanbe (DYU) | Almaty (ALA) | 2h 0m | • | ||||||
| 938 | Frankfurt am Main (FRA) | Oral (URA) | 6h 5m | • | ||||||
| 937 | Oral (URA) | Frankfurt am Main (FRA) | 6h 40m | • | ||||||
| 909 | Almaty (ALA) | Incheon (ICN) | 5h 50m | • | • | |||||
| 910 | Incheon (ICN) | Almaty (ALA) | 7h 10m | • | • | |||||
| 123 | Astana (NQZ) | Tashkent (TAS) | 2h 10m | • | • | |||||
| 238 | Medina (MED) | Shymkent (CIT) | 4h 50m | • | ||||||
| 881 | Almaty (ALA) | Oral (URA) | 3h 25m | • | ||||||
| 124 | Tashkent (TAS) | Astana (NQZ) | 2h 15m | • | • | |||||
| 882 | Oral (URA) | Almaty (ALA) | 3h 0m | • | ||||||
| 237 | Shymkent (CIT) | Medina (MED) | 5h 35m | • | ||||||
| 266 | Jeddah (JED) | Almaty (ALA) | 5h 45m | • |
Air Astana contact information
- KCIATA Code
- + 7 727 244 44 77Call
- airastana.comVisit
Everything you need to know about Air Astana flights
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Air Astana information
| IATA Code | KC |
|---|---|
| Routes | 120 |
| Top route | Almaty to Astana |
| Airports served | 38 |
| Top airport | Almaty |
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