EY
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Low season | August |
|---|---|
High season | November |
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Etihad Airways customer reviews
7.4
Based on 1,181 verified guest reviews
7.3Entertainment
7.2Food
7.8Crew
7.3Comfort
7.6Boarding
Pros +
Cons -
- "Very poor food quality, boarding member are a bit slow." (in 355 reviews)
- No entertainment system was working (in 101 reviews)
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Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Certainly! Here’s a more concise and refined version of your report, maintaining a polished and professional tone: --- Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Great!
Great!
Always super
Seats to small. Distance next seat to small
Horrible. After paying for seats, I was cramped, my daughters legs kept hitting the seat in front, I had no overhead bin space and no help from stewards on board, the food was served cold, when asked for snacks was told to wait and never received any, the flight was cold with no temperature controls. Entertainment was outdated. I booked this through partnership with American Airlines but will avoid in the future.
Horrible. After paying for my seats, I was cramped, had no overhead bin space, freezing as the flight had no temperature controls, the food was awful and served cold, when asked for snacks was told to wait and then never received any. I booked this flight as a partner through American Airlines but will avoid in the future.
Took a long time for boarding. The flight was comfortable.
Delay too long period
Etihad Airways flight status
Mon 3/31
Etihad Airways route map - Which destinations does Etihad Airways fly to?
Find out which destinations you can fly to direct with Etihad Airways by entering your departure airport. If you want to know if Etihad Airways flies a certain route, enter both the departure and destination airport before hitting search.Mon 3/31
Etihad Airways contact information
- EYIATA Code
- +971 2 511 0000Call
- etihad.comVisit
Everything you need to know about Etihad Airways flights
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Etihad Airways information
| IATA Code | EY |
|---|---|
| Routes | 190 |
| Top route | Muscat to Abu Dhabi |
| Airports served | 94 |
| Top airport | Abu Dhabi Zayed Intl |
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