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It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London

There is more space in this economy seat. It felt like a better layout, not so cramped.

The plane was crowded, seats narrow, legroom practically nonexistent. The entertainment feature didn't work for my row and nobody was able to/interested in trying to fix it. This was a direct contrast to a very comfortable Lufthansa flight I'd taken from RDU to Frankfurt about a week earlier.

Swiss air was a short flight to and from Frankfurt to Geneva. The crew was nice, and the service was fine. Would be nice if they had wifi available.

My mother is 87 years old and has knee problems. I have reserved a wheelchair indicating that she is immobile. For her it is very difficult to walk short distances. On arrival in Frankfurt, I was called via my mother's phone, by the female employee who had my mother in a wheelchair. She asked me how many and what color suitcases she has, which I explained. I was very surprised when 15 minutes later my mother walked out with her cane and balancing with great difficulties assisted by a young couple who were pushing her suitcase. Where was the wheelchair and the airport employee? I find this to be a disrespectful and abusive behavior of elderly people. It also raises the question of professional misconduct of the airport personnel in Frankfurt i.e. the female employee who abandoned an 87 year old immobile person by the luggage lane. I would like to inquire about the details i.e. name of that employee.

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

The food was straight up bad not gonna lie, seats are uncomfortable so I had to re-adjust my self most of the time, delayed our arrival time by alot.

Flight from Washington to Munich it was disappointing. I do not get the seat for what i pay. And the crew were rude with people which speaks other languages than german!

Plane was delayed about an hour but nice crew and service

Boarding delayed 1.5 hours. Ended up sick because of all the delays and lines waiting around airport and boarding.