Car rental in Marina Vallarta (Puerto Vallarta)

Locations in Marina Vallarta (Puerto Vallarta)

Aeropuerto Intl. Lic. Gustavo Díaz Ordáz

+52 334 170 8243

Opening times not available

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Reviews

8.0 Very good

Anonymous, Nov 2024

Full-size SUV

Location is a little more difficult but otherwise all was good.

2.0 Poor

Shea, Oct 2024

Full-size SUV

Kayak tells you the required insurance is included in the rental cost. I get there, and they insist their minimum requirement is more and force me to purchase additional liability coverage. It was total BS! IF you want to risk going with this place, buy the full coverage with the reservation, otherwise they strongarm you there and its even more expensive.

2.0 Poor

Austin, Oct 2024

Full-size SUV

Absolutely a terrible and deceitful company

2.0 Poor

Anonymous, Jun 2024

Supplier choice

Poor experience.. paid for the rental and when I arrived at the location of pick up, I was charged 3x the cost of the rental.. a couple of insurances that were mandatory. It was a poor experience.

10.0 Wonderful

Anonymous, Apr 2024

Intermediate

Great ! Thanks When I will get my deposit back??

2.0 Poor

Anonymous, Apr 2024

Economy

They didn’t have a car for us that we reserved, tried to up charge us from $33 to $600 for the week. Do not book this, avoid at all costs

Alamo

4.7

Mediocre

Read 31 reviews

Cleanliness

5.2

Comfort

5.2

Pick-up/Drop-off

5.1

Value for money

4.2

2 locations in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Francisco Medina Ascensio

+52 322 221 3030

Monday	07:30 - 23:59
Tuesday	07:30 - 23:59
Wednesday	07:30 - 23:59
Thursday	07:30 - 23:59
Friday	07:30 - 23:59
Saturday	07:30 - 23:59
Sunday	07:30 - 23:59

Intl And National Arrivals

+52 322 221 3030

Monday	08:00 - 22:00
Tuesday	08:00 - 22:00
Wednesday	08:00 - 22:00
Thursday	08:00 - 22:00
Friday	08:00 - 22:00
Saturday	08:00 - 22:00
Sunday	08:00 - 22:00

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Reviews

2.0 Poor

Anonymous, Mar 2024

Standard SUV

i was required to pay $315.00 Mexican Pesos per day for mandatory insurance when in fact my credit card provides full accidental coverage. When i insisted my credit card provided full insurance covereage, they still refused to rent the car without this so called "mandatory" insurance. this is a total rip off. I will not rent from Alamo in Mexico again unless you reverse this ridiculous robbery.

2.0 Poor

Anonymous, May 2021

Cons:

Plane arrived late, there was no one at the Alamo counter in the airport despite still being within hours of operation. I was told they close at any time if they no longer have cars to rent, but then my reservation was not honored. Will never rent from Alamo again, poor customer service in puerto Vallarta.

10.0 Wonderful

Anonymous, May 2021

Pros:

Staff was friendly and efficient.

Cons:

I thought the car pickup was located at the airport but it was a short distance away.

2.0 Poor

Anonymous, Apr 2021

Pros:

Shuttle pickup and drop off quick except location way off airport and negotiating traffic very haed

Cons:

We reSERVED A Jetta or versa they gave us a VW that was smaller Had been wrecked sounded like front end was going to fall out and had a bald tire They didn’t care

2.0 Poor

Anonymous, Mar 2021

Pros:

Terrible staff. Location is NOT in airport, it’s miles away. Made us wait for 20 minutes for pick up. Once there they did not let me deny insurances although I am insured by Amex. The forced insurances were more expensive than the car rental itself. I tried talking to the manager but he was equal or worst than the employees. When we checked the car for damages I tried to do a video but the employee would not acknowledge the date, name or name of the company. Left my Amex cc open for a couple thousand dollars only to fin out one day later that “someone” tried to use my card for internet purchases upwards of $3,000 usd. TERRIBLE COMPANY

Cons:

Honesty. Service. Timing. Acknowledging and actually charging me what I reserved.

2.0 Poor

Maxime, Jan 2021

Pros:

Nothing, it was the worst experience I've ever had, the car was gone, the price was jacked up, and I was told to go.

Cons:

Everything. This was terrible.

Sixt

9.4

Wonderful

Read 2 reviews

Cleanliness

9.4

Comfort

9.1

Pick-up/Drop-off

8.8

Value for money

9.4

4 locations in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Av Paseo Cocoteros Lt 28

+52 322 226 7503

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

Av Paseo De La Marina Nte. 585

+52 322 226 9500

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

Blvd Fr. Medina Ascencio 7930

+52 322 209 0685

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

Pelicanos 311

+52 322 209 0685

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

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Reviews

6.0 Okay

Rachel, Jul 2022

Nice representatives. Clean and cool office. No pick up service at the airport. We waited for an hour not knowing this. 🥵

10.0 Wonderful

Anonymous, Jan 2022

Simple, fast and available!

Enterprise Rent-A-Car

5.7

Fair

Read 7 reviews

Best rated

Cleanliness

7.3

Comfort

7.1

Pick-up/Drop-off

6.3

Value for money

5.1

2 locations in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Carretera A Tepic Km 7 5

+52 322 221 1226

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

Carretera Punta De Mita

+52 624 142 1022

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

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Reviews

8.0 Very good

Anonymous, Aug 2024

Minivan

Wish we could get an exact Insursnce coverage before we get there.

8.0 Very good

Gerald, May 2021

Cons:

Insurance expenses

10.0 Wonderful

Anonymous, Feb 2022

Check in and check out people were clear, super nice, and professional.

4.0 Mediocre

Anonymous, Jan 2022

Many hidden fees!! They force you to purchase insurance even though most credit cards cover this. It is at minimum $20/day. Also lots of taxes. It ended up being about $200 more than advertised on Kayak. Complete BS.

2.0 Poor

Anonymous, Jan 2022

Kayak hooked me up with a midsize car for me , my wife and my parents who are larger people so we need a midsize vehicle for our trip and there's luggage too! First off we couldn't find the enterprise on FRANCISCO MEDINA ASCENCIO 141, Puerto Vallarta, JA, MX which doesn't exist. So we went to the airport enterprise- to grab our Nissan Xtrail, they proceeded to tell us that they don't have a car for us even though we have one reserved prior to coming. Arguing with the enterprise rental person no apology or anything, which is ridiculous. So we cancelled our rental reservation due to no car and no help from enterprise at all. We tried to get a car at Alamo at the airport who also didn't have any cars for us. They took us to the big Alamo outside of the airport. They told us they had a midsized car and they gave us a Nissan Micra clown car. This is the smallest car and we all had to sit with luggage on our laps and at our feet it was so small. Whatever we get the car do our trip to Mazatlan and go to return the car. They won't give us our deposit back so we sat and waited. They were super unhelpful and didn't know a goddam thing about anything at all. This was the WORDST RENTAL CAR EXPERIENCE EVER!!!!!!! I am not at all impressed with PRICELINE, KAYAK, ENTERPRISE OR ALAMO!! You have all gotten this review because none of you are helpful or even care about your customers. I will never ever use PRICELINE, KAYAK , ALAMO OR ENTERPRISE EVER AGAIN! I would like this issue to be rectified.

10.0 Wonderful

Anonymous, Dec 2021

Everything was just fine. Thanks for your services

Avis

5.6

Fair

Read 17 reviews

Cleanliness

6.1

Comfort

6.2

Pick-up/Drop-off

5.6

Value for money

5.5

One location in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Apo Intl Gustavo Diaz Ordaz

+52 322 221 0783

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Reviews

2.0 Poor

Calos, Jul 2024

Premium SUV

My vehicle was crashed and was not made aware. I saw it before leaving the location. They promised to change it but never did and said no vehicles were available. They did not call me back I had to call them back on three occasions. They offered me no discounted price. They knew I needed that bigger vehicle and said they had no other to give me.

2.0 Poor

Anonymous, Feb 2024

Passenger van

The car battery died. Car was not very clean. Windshield washer was empty.

2.0 Poor

dario, Nov 2023

Premium

I was disappointed to find out that I had to pay more for insurance than the daily rate. Daily rate $30, insurance $70 per day ???

10.0 Wonderful

Jose, Jul 2023

Intermediate SUV

The gentleman checking me in was awesome! He helped me tremendously to finish up the process of renting our car. He turned what could have been a mishap on my part into a great experience renting a car. I would return.

4.0 Mediocre

James, Jul 2023

Intermediate

This was Avis at puerto Vallarta airport. Regular size car. The line was extremely slow and staff moved very slowly. Took an hour to get the car with only 1 person ahead of me. Price was ok but I declined insurance since my credit card and auto insurance policy cover the car. They insisted on putting a $4200 hold on my credit card in case there was any damage- even a scratch. Crazy. Won’t rent there again.

4.0 Mediocre

Rob, Jun 2023

Standard

Service was slow at pick up and drop off. Car was not clean.

Routes Car & Truck Rentals

5.5

Fair

Read 6 reviews

Cleanliness

5.3

Comfort

5.7

Pick-up/Drop-off

6.0

Value for money

5.1

One location in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Blvrd Francisco Medina Ascencio 3987

Opening times not available

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Reviews

10.0 Wonderful

Anonymous, Apr 2021

Pros:

Location, friendly staff

Cons:

Not much, it was pretty good!

10.0 Wonderful

Vacation, Apr 2021

Pros:

Yes

2.0 Poor

Anonymous, Apr 2021

Pros:

I like nothing, it was the worst experience ever. I DO NOT RECOMMEND ROUTES CAR RENTAL AT ALL. I want my money back

Cons:

Everything

10.0 Wonderful

Manuel, Mar 2021

Pros:

The staff was very friendly

2.0 Poor

Anonymous, Dec 2021

This company is a time share front. Extraordinary "mandatory Insurance" cost. Felt like extortion. Then they offer the refund if you attend a time share presentation for Vidanta Resorts. Value of rebate seems to be the value of the insurance. SHAME on KAYAK for representing this company. You will be finding more detail coming soon on a facebook and trip advisor post naming all involved. MEXC car rental is absolutely dishonest and your stuck at the counter in a foreign country when you discover this.

10.0 Wonderful

MIchelle, Jun 2021

Pros:

Everything was good!

Cons:

We found that we didn’t need the car as much as we thought we would. Plenty of taxis and where we stayed everything was within walking distance.

National

5.4

Fair

Read 2 reviews

Cleanliness

6.5

Comfort

6.2

Pick-up/Drop-off

5.4

Value for money

4.8

3 locations in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Carretera Punta De Mita

+52 624 142 1022

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

Carretera Tepic Km 7 5

+52 322 221 1226

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

Marriott Hotel

+52 322 226 0069

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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Reviews

2.0 Poor

Megan, May 2021

Pros:

Once we got the vehicle we wanted it served it’s purpose

Cons:

We were completely scammed from the minute that we walked into the Hertz office in Mexico. They took advantage of us and it was very sad. Even though our taxes and fees were including the rental price they forced additional taxes and fees which we knew was incorrect. They forced us to get insurance when we wanted to waive it and we had already confirmed that we had insurance with both our auto company and through our credit card before hand. We were also forced to pay for the full tank of gasoline when we have only usedLess than half. The entire experience was very unfortunate and wrong. They also wouldn’t give us the keys to our vehicle until we sat through a seminar on excursions and “” discounts because we got a car rental. We should not have been forced to do that.

2.0 Poor

Anonymous, Mar 2022

I picked this company because they had an airport location; thinking I would not have to shuttle offsite to get the car. That wasn’t the case; I had to take a shuttle to an offsite location. FYI. Also, the $322 weekly rental turned out to be $714 because of the required insurance. Over double the amount we anticipate spending.

Firefly

5.3

Fair

Cleanliness

4.6

Comfort

4.6

Pick-up/Drop-off

4.6

Value for money

4.0

One location in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Paseo De Las Rosas 27

0180 0709 5010

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Reviews

10.0 Wonderful

Eduardo, Oct 2022

At drop off in Nuevo Laredo, those two guys came back to receive car AFTER THE OFFICE WAS CLOSED. AWESOME !!!

2.0 Poor

Anonymous, Jan 2021

Pros:

Nothing

Cons:

Unfelt like it was a total rip off. Our rental was supposed to be 56.00 for the week but then the insurance would be 555.00 for one week! Ridiculous completely bogus! We walked out without our rental.

4.0 Mediocre

Isabela, Jan 2021

Pros:

This question doesn't apply.

Cons:

We didn't accept the offer. The initial price of the rental was $175 but at the pick up point tha=ey asked for $500. It was unacceptable...

Fox

4.6

Mediocre

Read 6 reviews

Cleanliness

5.0

Comfort

5.0

Pick-up/Drop-off

3.6

Value for money

4.6

One location in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Aeropuerto Internacional De Puerto Vallarta

0180 0225 4369

Opening times not available

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Reviews

10.0 Wonderful

Anonymous, Mar 2024

Standard

Very good.

2.0 Poor

David, Feb 2024

Compact

The car was not in the best condition, engine light on and multiple areas with damage. No handles on the boot and filling cap release. Took almost an hour to get the car once I got to the rental shop. Was charged additional insurance even though I have worldwide cover and then an extortionate warranty of 1333 dollars which because I was using a debit card I had to pay an additional non refindable 66 dollars. 2 bars of fuel on the gauge. A rental that started at 57dollars ended up costing over 200. The hidden fees are a joke and I will not be in a hurry to rent a car from this company ever again

2.0 Poor

Anonymous, Nov 2024

Economy

I cancel the over price me

8.0 Very good

Anonymous, Feb 2024

Compact

The car was good and check in was nice. But finding the place saw super confusing to find. Google was useless and traffic is horrible around the airport. It took me 45 minuets to find the place and also 45 minuets to find the return for the car. I did almost miss my flight.

2.0 Poor

Anonymous, Jan 2024

Mini

We went there from the airport and found out that they were adding $70. A day to our car rental. So we canceled and took Uber everywhere instead and it was so much cheaper!

4.0 Mediocre

Anonymous, Jul 2023

Standard

Staffs took forever to rent a car and they assign us one car and showed us another car. And overall I would ask management to train well there staffs

Budget

3.8

Poor

Cleanliness

4.1

Comfort

4.3

Pick-up/Drop-off

3.9

Value for money

3.2

2 locations in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Francisco Medina Ascencio 141

+52 322 221 1210

Monday	08:00 - 22:00
Tuesday	08:00 - 22:00
Wednesday	08:00 - 22:00
Thursday	08:00 - 22:00
Friday	08:00 - 22:00
Saturday	08:00 - 22:00
Sunday	08:00 - 22:00

Km 7.5 Carretera Tepic

+52 322 221 1210

Monday	08:00 - 22:00
Tuesday	08:00 - 22:00
Wednesday	08:00 - 22:00
Thursday	08:00 - 22:00
Friday	08:00 - 22:00
Saturday	08:00 - 22:00
Sunday	08:00 - 22:00

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Reviews

6.0 Okay

Maxime, Jun 2024

Economy

Prices were quoted in CAD and were asked in USD at a way worse rate than what I anticipated, and with no internet on the spot to verify and show my reservation I had no choice but to accept and go with whatever they were saying. The car was in rough shape and not particularly clean, with the radio inoperative and bits ands broken inside, and at drop off they charged me 190$ for a cleaning fee because there were some dog hair on the floor in the back. Overall when I should have paid 425$ Cad I ended un paying over 1100$ cad. I should have stuck with the competitor’s rental, this was way overpriced and will definitely not recommend to anyone.

4.0 Mediocre

Anonymous, Feb 2022

Vehicle was nice, pick up took a very long time. Price was very expensive.

1.9 Poor

Anonymous, Jul 2021

Complete rip off, do not use this rental company. They upcharged an 80% mandatory basic insurance to our original resevation and if we wanted any quality insurance for the vehicle the median mark up was 240% price incresase for the insurance alone. The door handles were held together with tape, the tire shoulders were bald and the windshield wipers fell apart after using them in the rainstorm we experieced. We were honestly lucky to have reached our destination. Budget's name took a serious hit from my consideration if their branches conduct business in this shady manner.

Hertz

3.6

Poor

Cleanliness

3.6

Comfort

3.6

Pick-up/Drop-off

3.6

Value for money

3.6

4 locations in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Fco Medina Ascencio #3987

+52 999 911 8040

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

Paseo De Los Cocoteros

+52 800 709 5000

Monday	08:00 - 22:00
Tuesday	08:00 - 22:00
Wednesday	08:00 - 22:00
Thursday	08:00 - 22:00
Friday	08:00 - 22:00
Saturday	08:00 - 22:00
Sunday	08:00 - 22:00

Paseo De Los Cocoteros

+52 800 709 5000

Monday	08:00 - 22:00
Tuesday	08:00 - 22:00
Wednesday	08:00 - 22:00
Thursday	08:00 - 22:00
Friday	08:00 - 22:00
Saturday	08:00 - 22:00
Sunday	08:00 - 22:00

Paseo De Los Cocoteros

+52 800 709 5000

Monday	08:00 - 22:00
Tuesday	08:00 - 22:00
Wednesday	08:00 - 22:00
Thursday	08:00 - 22:00
Friday	08:00 - 22:00
Saturday	08:00 - 22:00
Sunday	08:00 - 22:00

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2.0 Poor

Matt, Jan 2022

By far the worst rental car experience of my life. We were charged much more the the rate advertised on Hotwire and the “insurance” charge made my total 3x more than what I found online. $360 USD for a 2 day rental, MORE than I paid for an entire week rental with a different agency in the area the week before. On top of that, the agents tried to charge us an extra $1000 pesos to clean out a little dog hair that was in the car for “extra work” they would need to do. The manager tried to negotiate with us when we argued, and lowered it to $500 pesos, as if it was some kind of deal that we had to negotiate. There was nothing about dog hair in the contract, and when we pointed that out, the agent pointed to a different section about smoking in the car, claiming that it also applied to dog hair. Anyway, we didn’t want to pay this absurd fee so We took the car and cleaned it with OUR HANDS and it took 10 minutes. We read terrible reviews online but decided to risk it since it was only a 2 day rental. It was way overpriced, a horrible experience, and honestly the whole company seems like a giant scam. Knowing the reviews, we were cautious on everything: we brought the far back a day early, full tank of gas, got the 100% insurance coverage, and they still tried to rip off a client like us. Hertz should be ashamed to be associated with this company, and they should also be investigated for fraud, based on our experience and others I’ve read. I will never be renting from Hertz again and I will be sharing this review with everyone I know.

2.0 Poor

cori, Jan 2020

Cons:

They didn’t have any cars available when I arrived. I had to go to another car rental place to get a car.

2.0 Poor

Anonymous, May 2023

Standard SUV

Terrible experience. They did not have the car we had booked for our reservation. I had originally booked a standard SUV for 300 American dollars. They only had a Jeep and a compact car, we definitely would had not fit our 4 ppl and all our luggage in the compact car. Asked for the price of the Jeep and they were trying to charge us 1700 American dollars. I know it’s never the price they actually quote you for but come on now, that’s more that 5 times what we were quoted for the SUV. What a joke! Did not give them our business and definitely never will when we go back.

Europcar

3.3

Poor

Read 10 reviews

Cleanliness

4.2

Comfort

4.2

Pick-up/Drop-off

4.1

Value for money

3.0

One location in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Carretera Vallarta-tepic Km 7.5

+52 322 209 0921

Opening times not available

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Reviews

6.0 Okay

Anonymous, Nov 2023

Standard

New car great - would not clean the new stickers off the windshield! Medioyservice - would not use again

2.0 Poor

Monica, Mar 2021

Cons:

I reserved the car, place my credit card info. And once I got their I got told yeah here's your reservation and we have your car. But a few minutes later they told me I didn't book it correctly and that they didn't have a car for me. It was extremely frustrating because then I had to try and find a new car rental that same day. Very poor service.

8.8 Very good

Robert, Mar 2020

Pros:

Staff was very friendly and helpful.

2.0 Poor

Anonymous, Mar 2020

Pros:

They lied about prices and terrible customer service. Lies about prices and then traps you forcing to say okay or else you'll be stuck away from the airport and away from your hotel.

Cons:

Everything could have been better

2.0 Poor

Anonymous, Aug 2023

Compact

Clarity on what to expect for price is needed. Reserving the car didn’t indicate that there would be hundreds of dollars in additional costs

2.0 Poor

Anonymous, Jul 2023

Compact

Terrible! I booked a car online and when I went to pick it up, they charged me another $400. I will never use. rentalcars.com or kayak or your car again total scam.

Ace

3.2

Poor

Read 16 reviews

Cleanliness

3.9

Comfort

3.9

Pick-up/Drop-off

2.9

Value for money

3.3

One location in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Carretera a Tepic Km 7.5

+52 33 4170 8243

Monday	06:00 - 23:30
Tuesday	06:00 - 23:30
Wednesday	06:00 - 23:30
Thursday	06:00 - 23:30
Friday	06:00 - 23:30
Saturday	06:00 - 23:30
Sunday	06:00 - 23:30

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Reviews

4.0 Mediocre

Rich, Feb 2021

Pros:

The car was comfortable

Cons:

The rental was $15 and when I arrived they charged me $65 for insurance. That was a surprise and not explained to me.

2.0 Poor

Anonymous, Feb 2021

Cons:

The car dealer try to rip me off and wanted $800 US as a deposit until we returned the car! I told you he was out of his mind.

6.4 Okay

Anonymous, Dec 2019

Cons:

They ‘find’ tiny imperfections on the car at time of return, things that would be considered regular wear and tear in the US

2.0 Poor

Anonymous, Dec 2019

Pros:

Nothing. Impossible to deal with

Cons:

Everything. Do not rent from ACE

2.0 Poor

Anonymous, Mar 2022

Do not rent with them : the place doesn’t exist in Vallarta

2.0 Poor

Margaret, Mar 2022

e sure to read the fine print. I was quoted 149.00 for 7 days total. Yes it sounds to good to be true and it was. I even have the email that I have read over and over. When I arrived in Puerto Vallerta the price was closer to 500.00. I should have known better,. Their customer servoice was not the best. I walked next door to AVIS and rented a car for 450.00 for 7 days on the spot. I would not recommend ACE ever.....,

Thrifty

2.8

Poor

Read 6 reviews

Cleanliness

3.5

Comfort

3.3

Pick-up/Drop-off

2.8

Value for money

2.8

2 locations in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Ave. Francisco Medina Ascencio

+52 322 221 2984

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

Carr Tepic Km 7.5

+52 800 021 2277

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Reviews

2.0 Poor

Anonymous, Apr 2024

Standard SUV

We arrived at the airport and they didn’t have any cars. Said because we booked through a third party it wasn’t guaranteed.

2.0 Poor

ryan, Jan 2024

Full-size

No car available even though I had a reservation for 2 months.

2.0 Poor

Anonymous, May 2021

Pros:

They did not have a car for me. I had to walk to another place to find a car. Terrible to book a car and not have one for them.

Cons:

If they would have reserved my car.

2.0 Poor

Anonymous, Jan 2021

Pros:

Nothing

Cons:

They didn't even have a car. The reservation was bogus.

2.0 Poor

Anonymous, Jan 2022

When I got to Puerto Vallarta they didn't have my car. The girld in the airport booth. Didn't try to help me she didn't care. I got stuck in puerto vallarta for one day . I had to pay a hotel for the night. I end un talking the bus to my destination. Very bad service from the girl at the booth. I will never used Kayak or thrifty.

2.0 Poor

harvey, Jun 2021

Cons:

The pickup and drop off process is much too slow. I waited in line for 45 minutes to pickup my car. At drop off, I was the only customer there and it still took 20 minutes to check me out. The insurance is ridiculously expensive and I did not have an option to waive it.

Dollar

2.4

Poor

Cleanliness

5.6

Comfort

5.6

Pick-up/Drop-off

4.0

Value for money

2.0

One location in Marina Vallarta

Locations in Marina Vallarta (Puerto Vallarta)

Carr Tepic Km 7.5

+52 800 365 1111

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

Filters

Reviews

2.0 Poor

Anonymous, Jan 2024

Minivan

This was a Hertz/Dollar combo place so keep that in mind but that is how it goes at the PVR airport. I was coerced very strongly to buy additional insurance even though I already had adequate coverage for what is required. The rental price shown at the counter was higher than booking by $30 or so and attempts to demonstrate were summarily ignored.

4.0 Mediocre

Anonymous, Jan 2024

Compact SUV

Car was fine. I asked for third party liability only and only noticed later that they had added another insurance for $280 pesos a day for theft which I did not request.

2.0 Poor

Anonymous, Jan 2021

Cons:

Despite the fact that I had made a reservation for a vehicle, when I arrived to pick up the vehicle I was informed that they did not have any cars available for me and they could not estimate when a car would be available nor could they help me to locate another vehicle to rent. I will never rent from Dollar again.

Payless

2.3

Poor