Book Routes Car & Truck Rentals car rentals in Richmond

Reviews for Routes Car & Truck Rentals in Richmond

Recent reviews

Traveler rating

Wonderful

21

Very good

9

Good

1

Okay

7

Fair

0

Mediocre

0

Poor

36

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10.0

I love renting from Routes. Their service is impeccable. Their staff always goes above and beyond to ensure my rental is convenient. Appreciate the free shuttle from and back to the airport. I am willing to pay a little more for their GREAT serviceReviewed 2024 Jun 25

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10.0

Staff was friendly, they even upgraded my vehicle for no extra cost. Shuttle to the airport was very helpful when we dropped the car off as well.Reviewed 2024 Jun 24

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10.0

I would use them again.Reviewed 2024 Jun 23

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10.0

Very goodReviewed 2024 Jun 22

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2.0

Way too long of a wait for Shuttles and to Get the car. Expensive 2nd driver add onReviewed 2024 Jun 03

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10.0

Great staff, service and vehicles - thank you!Reviewed 2024 May 27

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8.0

Good service!Reviewed 2024 Apr 22

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2.0

Forced to buy their insurance on the spot as they would not accept our insurance. Complete scamReviewed 2024 Apr 09

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2.0

The car and no windshield washer fluid, felt like we were being ripped off and no hustle with tired weary travellersReviewed 2024 Mar 24

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10.0

I really like how friendly and efficient they were. How quickly they gave me a shuttle back to the airport. Great experience with all the staff and the vehicle was awesome.Reviewed 2024 Jan 10

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2.0

Scam alert…. I’m shocked at Kayak that these people have so many scam alert and still allow them to rent their car. They didn’t fill up the gas tank and they said bring it back exactly where it is, only way possible is to fill it up to make sure exactly where it was. They refused to provide insurance while in Vancouver at a cost. This is unreal. In fact shame on Kayak for letting these people taking advantage of their customers. Lastly google showed them to be open at 7 AM and I got there at 7 due to my flight and they open the front door at 8. After my complain they said the contract shows 8 but google shows them at 7 AM. Overall it’s Kayak’s fault.Reviewed 2023 Dec 26

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8.0

Product and people were very good. The problem cropped up when we wanted to extend our rental a few days. I had a very good price and knew the daily charge would probably be higher. The increase to $20.00 per day was more than my original contract but that was only $80.00 for the four additional days. The problem cropped up when the “taxes and fees” were going to be an additional $70.00! I couldn’t get any information on the absurd fees considering I had already paid the fees when I paid for my original rental contract. A $70.00 fee on top of the daily rental charge really is absurd.Reviewed 2023 Dec 02

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• What is the most popular rental car from Routes Car & Truck Rentals in Richmond?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Routes Car & Truck Rentals in Richmond.

• How many car rental locations does Routes Car & Truck Rentals have in Richmond?

  Routes Car & Truck Rentals has 1 rental location in Richmond. Take a look at our Routes Car & Truck Rentals rental location map to find the best rental cars near you.

• Does Routes Car & Truck Rentals have a car rental location at the airport: Vancouver Intl airport (YVR)?

  No (According to our data)

• Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?

  Yes