Book Hertz car rentals in Lihue

Reviews for Hertz in Lihue

Recent reviews

Traveler rating

Wonderful

11

Very good

8

Good

0

Okay

5

Fair

1

Mediocre

0

Poor

8

6.0

Do long of a line, need more employeesReviewed 2024 Oct 18

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2.0

The pickup process was extremely frustrating. They ask you to pre check in online the day before, which took quite a long time to verify my license. Despite doing this, they collect all of the same information at the counter and it did not speed up the process at all. When we arrived there was only one person behind the counter and a line of customers. There was one other employee standing outside whose sole job was to keep us in line outside of the office area. However, she left shortly thereafter and went to stand inside in the air conditioning. It was then our responsibility to try to see through the darkly tinted office for the sole representative to wave us in. I used a competitor the week before on another island and had a much better experience. Moving forward I will certainly be avoiding using Hertz during my travel.Reviewed 2024 Jul 17

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10.0

Nice car. Long pickup lineReviewed 2024 Jun 24

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4.0

SLOW to get car. Counter and car being delivered. Still wet from a poor cleaning. Waited far too long, 45 plus minutes.Reviewed 2024 Apr 23

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10.0

Excellent!Reviewed 2024 Jan 04

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8.0

The rental location is really convenient if you are staying at Kauai Beach Resort, because that is where the rental office is located. We found this rental location on Kayak and thought it was located at the airport in Lihue. Luckily for us, we were staying at the KBR. We did have to take a $20 dollar cab each way. So the deals that were close in price (less than the $40 difference in Airport location vs off-site), are the ones we would have chosen.Reviewed 2022 Nov 19

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8.0

Beams on the car were weak! Footbreak was oldfashioned.Reviewed 2022 Nov 18

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4.0

Car was picked up at a resort located 3 miles from airport--Hertz office, but no transportation was provided. We had to pay to get there. $44 each way (3-miles from LIH) or pay $150 drop-off fee. This was not disclosed at time of online reservation. Car was not clean and seemed old. Did not have opportunity to discuss with rental rep. as they were busy with another customer. Additional fees/taxes were added, even though this was a PRE-PAID rental that INCLUDED TAXES.Reviewed 2022 Nov 07

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2.0

I have never been assigned such an old and poorly maintained car. The car was out of windshield washer fluid which turned to be not safe when we happened to need it. I was expecting a better car from a tier1 car rental company like Hertz, very disappointing.Reviewed 2022 Oct 24

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10.0

Exceptional visit! Helpful staff. Quick and easy booking, pickup, and drop-off!Reviewed 2022 Jun 23

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8.0

Car needed a service, light kept coming on. Brake shudder. Button on key fob was broken. Blind spot detector was not working, kept blinking, and was irritating while driving. Otherwise ok.Reviewed 2022 Jan 04

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2.0

Hertz packed our threesome family into a Chevy Spark. As unsafe and uncomfortable as this was, we were determined to make the best of it. We would've appreciated a little better customer service than what we were given initially at Lihue, Kauai.Reviewed 2021 Dec 24

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• What is the most popular rental car from Hertz in Lihue?

  Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Hertz in Lihue.

• How many car rental locations does Hertz have in Lihue?

  Hertz has 2 rental locations in Lihue. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Lihue airport (LIH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes