Book Hertz car rentals in Honolulu

Reviews for Hertz in Honolulu

Recent reviews

Traveler rating

Wonderful

38

Very good

8

Good

2

Okay

16

Fair

0

Mediocre

0

Poor

35

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friendly staffwrong location

car availablepick up the car

car was cleanrented a car

location was closed

2.0

Pick up was bait and switch. Car not ready. Did precheck to “skip the line.” Tried to up sell me in order to get into a car. Waited an hour and forty minutes and told only car available was compact, not SUV and there was no way to refund money. I held my ground and got the car unordered but was terrible customer service and terrible policy and management. Will NEVER use Hertz again and will be telling this story on social media platforms.Reviewed 2024 Nov 03

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10.0

It was fast and efficient. TyReviewed 2024 Oct 08

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10.0

Very quick to get the car - didn't have to go to the counter. Text/email updates to automate car pickup worked great.Reviewed 2024 Jul 15

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2.0

Overcharged. Slow to drop off because of lack of staff. Had to go to local outlet to get things fixed. Will never use again.Reviewed 2024 Jun 03

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8.0

Beware this Hertz is not accessible from the Honolulu airport terminals. Had to take an Uber/Taxi to and from the Hertz. Kayak/Hertz doesn’t make it clear that this Hertz doesn’t have access to the airport.Reviewed 2022 Nov 08

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10.0

Regarding the email about necessary belongings. It said credit card, so I took that, but I didn't think debit cards were allowed and lost over an hour going back to the hotel to get my credit card. It would have been helpful if it was clearly statedReviewed 2022 Oct 20

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2.0

The attitude of the branch manager was horrible. My flight was delayed and when I arrived at the store the next day (but within 24 hours), the car was not kept for me. I tried to contact Hertz multiple times but was not able to get in touch. The manager then asked me to pay $100 extra to get a car. It was by far the worst experience I have had for car rental.Reviewed 2021 Dec 29

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2.0

Would not accept our Kayak prepayment.Reviewed 2021 Dec 16

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6.0

Koapaka St pickup location was about 15 minute walk from Daniel K. Inouye Airport (HNL). Not bad if you know where to go and how to get there. Walk to the Diamond Head end (east) of the terminal, first floor. Follow the street past Dunkin Donuts, and IHOP, or cut across the parking lot of the shopping center across the street, angling NW. Koapaka is the street before Meleluca Store. One option is to leave one person watching the luggage while the one person goes to pick up the car. Took me about 30-45 minutes waiting in line, checking in, and receiving the keys to the car. Dealers choice was a 2021 model with less than 5,000 miles. Overall, good deal for the price if you are willing to walk, catch a taxi, or hook up with a ride sharing company. Either way you are still saving money versus renting a car from the new car rental facility at the airport. Dropping off was faster since there was no one waiting for service.Reviewed 2021 Dec 14

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2.0

Even though it’s less than a mile away they don’t pick up or drop off.Reviewed 2021 Dec 14

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2.0

Worst experience I have ever had.Reviewed 2021 Dec 12

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10.0

This is site is off airport but an easy 10 min walk. Good friendly employees here. Saved over $300 vs airport site.Reviewed 2021 Dec 09

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• What are the best pick-up locations for Hertz car rental in Honolulu?

  Of the several pick-up locations for Hertz car rentals in Honolulu, the pick-up location at Daniel K. Inouye International Airport is the best. The large selection of Hertz cars at this location allows drivers to choose the vehicle that best suits their tastes and needs. This is not possible in many other pick-up locations because of the limited types of cars available. Additionally, the airport pick-up location is easily accessible compared to other places in Honolulu. This is particularly true among visitors coming to Honolulu via plane, especially those coming to the city for the first time.

• Where are the best places to park my Hertz rental car in Honolulu?

  You can enjoy lower parking rates if you utilize the street and metered parking in Honolulu. The parking fees on the streets are applicable from 7 am to 6 pm, Monday to Saturday. Outside this period and on public holidays, you can park your Hertz car on any of the streets free of charge. However, these spaces attract more people and usually get filled up quickly, making them most suitable for early risers. Several public parking facilities are also available within Honolulu for those who want to experience convenient parking without having to search for a spot. Alii Place Parking Garage and Ala Wai Small Boat Harbor Diamond Parking Lot are some of the popular places you can park your car.

• What accessible services are available for Hertz car rentals in Honolulu?

  If you are disabled or have reduced mobility and are looking to book Hertz car rentals in Honolulu, you won’t have a problem enjoying accessible services. Hertz offers various complimentary adaptive driving aids like left foot accelerators, spinner knobs, pedal extenders, and hand controls. Additionally, you’ll be assigned a competent surrogate driver in the event that you don’t bear a driver’s license. Lastly, you can bring your service animals such as dogs when hiring a car from Hertz in Honolulu. Check with the service provider if the service animal should have the relevant medical certificates.

• What is the most popular rental car from Hertz in Honolulu?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Hertz in Honolulu.

• How many car rental locations does Hertz have in Honolulu?

  Hertz has 8 rental locations in Honolulu. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Honolulu airport (HNL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Honolulu airport (HNL)?

  Yes