Book Hertz car rentals in Baltimore

Reviews for Hertz in Baltimore

Recent reviews

Traveler rating

Wonderful

21

Very good

4

Good

2

Okay

7

Fair

1

Mediocre

0

Poor

31

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pick up the carpick up and drop

car availablecustomer service

car was cleanfriendly staff

rented a car

4.0

They did not have a vehicle for they told me to come back in the morning.Reviewed 2024 Sept 24

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10.0

Good serviceReviewed 2024 Aug 20

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2.0

Admittedly, I haven't rented a car in a long time. The new, apparently across-the-industry policy of not using a debit card unless the reservation is made 24 hours in advance was a surprise. The manager at the location I attempted to rent from could have been way more helpful and understanding. I didn't cuss anyone out that day, but it wasn't because he didn't deserve it. Of course, I never got the rental. Thanks for nothing, Hertz.Reviewed 2024 Aug 03

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10.0

Excellent skip the line option, clean car, efficient return, good valueReviewed 2024 Jul 15

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2.0

We wait for 30" & take the shuttle to the car rental location / we wait in line for 45" for them to tell us we booked at a different location - I look at my email confirmation @ pay $39 to Uber to the location listed on my co formation email - it's a Hilton hotel & they said Hertz closed that location after the pandemic. I then try to call 9 get an actual person to try to find where our car is & after calling 4 locations & ask to speak to the local agency & no one answers any phones. I also tried to get someone at Kayak & no online chat available & God forbid anyone has a customer service phone number listed anywhere on their app. This was a pre-paid non-refundable rental. I gave up & got an Uber to our friends house which again cost $85 & we have now wasted 3hours & our friends made lunch for us & it takes another hour & 1/2 to get to their house because of traffic!! I waited on the phone over 30" to talk to someone to get credit for this debacle & received - but $3 credit - but no Uber reimbursement. I will never rent via kayak againReviewed 2024 May 15

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2.0

I honestly didn’t like anything about Hertz. Terrible customer service and I definitely would not recommend anyone else using this company.Reviewed 2024 May 09

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10.0

Easy to get and easy to return. No hassle on adding unneeded expenses. Perfect transaction!!Reviewed 2024 May 05

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10.0

Nothing betterReviewed 2024 Mar 03

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10.0

Loved the choice and ease of pickup and drop-offReviewed 2024 Jan 01

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2.0

re rReviewed 2023 Nov 06

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2.0

Unless you're a Gold member expect to wait awhile for your vehicle.Reviewed 2022 Nov 13

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2.0

Pickup was an absolute nightmare. 25 people at least waiting for their car rental at Hertz. Initially told 30 minutes… it took over 2 hours. I will never rent from Hertz again.Reviewed 2022 Nov 07

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• What is the most popular rental car from Hertz in Baltimore?

  Compact (Ford EcoSport or similar) is the most frequently booked rental car type from Hertz in Baltimore.

• How many car rental locations does Hertz have in Baltimore?

  Hertz has 4 rental locations in Baltimore. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Baltimore/Washington airport (BWI)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Baltimore/Washington airport (BWI)?

  Yes