Book Budget car rentals in Salt Lake City

Reviews for Budget in Salt Lake City

Recent reviews

Traveler rating

Wonderful

18

Very good

4

Good

0

Okay

10

Fair

0

Mediocre

0

Poor

50

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car was cleanpick up and drop

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2.0

I had to cancel the reservation because they did not have the type of vehicle that I requested.Reviewed 2024 Mar 19

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2.0

The man who helped me at the counter in SLC who I believe is named Joshua Da Jemente, is very slow and incommunicative which makes for a very frustrating customer service experience. I have dealt with him twice in 3 months, same situation both times. Fortunately the man downstairs in the garage, Frank, was very helpful, and although overall I had to wait an hour for my car, which I had reserved for earlier than I arrived at the counter, he got me into the car relatively quickly once I went downstairs. I strongly urge Budget to look into this franchise. After 15 minutes of paperwork (!), the man at the counter finally tried to call downstairs to determine which car was ready for me to use. No one answered. He seemed helpless. The other person at the counter had left, so he was by himself. He finally went inside the office and a woman came out and communicated to me what was happening: a car was in fact being prepared, and once the car was ready, I'd be escorted downstairs with my paperwork, which seems totally unnecessary. Give it to the customer, they can take it to the car and drive off. They finally said I could go downstairs to the garage and wait there and my paperwork would follow, that the guy who was "helping" me would bring it. I was very doubtful and frustrated. When I got to the garage office, the man there, Frank, immediately responded, made sure the car was being cleaned and did the paperwork himself, printed it out, and once the car was ready - just 5-10 mins later, got me in it and helped me hoist my luggage up into the HUGE car. The final issue that I am frustrated by is that I reserved a Chevy Impala and was given a Ford Expedition which is massive and not comfortable to drive as it is far too big. I had no choice but to take what I was given and get on the road. Due to Budget, I had already lost an additional hour and 15 minutes of daylight. Why is the car not ready, set aside, with contract and keys for me when I arrive at the counter? This franchise at SLC airport seems poorly managed - or maybe they need to update the inventory that they tell Kayak is available, as clearly the car I booked was not available.Reviewed 2023 Dec 13

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4.0

The customer rep was cold and unengaged. There were additional charges and they placed a 850 dollar hold on the rental.Reviewed 2023 Nov 13

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10.0

Smooth check-in (appreciate 24 hour check-in), smooth return, clean and well-appointed vehicleReviewed 2023 Oct 17

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8.0

The car had a lot of bird poop on it. Also, what we reserved was unavailable, so we had to spend more money on gas for a larger car with no adjustment to our rental rate. Besides that, though, it was great. The truck was in perfect condition and very clean.Reviewed 2022 Oct 30

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10.0

Easy pick up and drop off at SLC airportReviewed 2022 Oct 27

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2.0

Your system had an issue so I couldn't get the vehicle I rented. That left me stranded at the airport. I had to use uber and a bus to get where I was going.Reviewed 2022 Sept 19

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1.9

One person at the counter working. Stood in line 2 hours , still never got service .. over 20 ppl still in front of me after 2hrs. I ended up abandoning my reservation went with another company .Reviewed 2021 Jun 17

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6.0

Cons:Took too long to get the car. Only one counter employee. Price for a 5 day rental was more than my round trip airline tickets for 2 people.Reviewed 2021 May 20

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6.0

Pros:It was a nice truck but getting an extension to the full week was impossible I am on my way back with the vehicle now and I feel I was very overcharged I have tried to call thim for two days and the res numbers do not match up .. they can’t even find the truck over the phone It looks like they’re gonna charge me about $600 for one week and on the paper it says 249 for one weekCons:Communication over the phone could’ve been handled in a much better wayReviewed 2021 Apr 06

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10.0

Pros:Great check in and out experience. Representative was professional and courteous, and experience was seamless!Reviewed 2021 Mar 22

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4.0

Cons:One tire was low on air, and we had to refill it. It continued to slow leak air throughout our rental.Reviewed 2021 Feb 25

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More

• What is the most popular rental car from Budget in Salt Lake City?

  Intermediate (Toyota Camry or similar) is the most frequently booked rental car type from Budget in Salt Lake City.

• How many car rental locations does Budget have in Salt Lake City?

  Budget has 2 rental locations in Salt Lake City. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes