Book Avis car rentals in Fresno

Reviews for Avis in Fresno

Recent reviews

Traveler rating

Wonderful

13

Very good

1

Good

2

Okay

1

Fair

0

Mediocre

0

Poor

14

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pick up and dropcustomer service

4.0

When we arrived at the Airport. We casually walked to the Rental car area. We were told that they didn't have a mid-size suv. We had to wait over an hour for them to upgrade us to a full size SUV.Reviewed 2024 Aug 14

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10.0

Good overall. Vehicle wasn’t cleaned well when we got it and it appeared to have papers from two previous renters in it but other than that i was happy. Picking up and dropping off were quick simple processes and they allowed other drivers in the family to drive as well. I plan to use them again.Reviewed 2023 Dec 20

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10.0

Fine. Small airport, cars close by. Attendant helped me get CarPlay to workReviewed 2023 Nov 30

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10.0

Lovely new car at a great price, easy pick up and return.Reviewed 2023 Nov 03

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2.0

Cons:1. The employee who checked us on was rude, Curt, and had a "can't be bothered by your questions" attitude. 2. When we sat in the car, we realized someone has been smoking something very strong in there. When I went to the counter to let them know, I wasn't offered any solutions, just "Oh, I didn't smell anything in there." The smell was annotated on only my copy of the contract because the "couldn't be bothered" person hadn't put my paperwork away properly, and they couldn't locate it. I am sincerely hoping I don't get charged for that smell, especially because it gave my entire family horrible headaches after driving 45 minutes to our hotel. We had to: crack the windows on the highway, leave open chips of coffee to try to neutralize the smell, spray with air freshener, leave the windows down overnight, and leave the doors and trunk wide open for thirty minutes before our trip this morning. 3. When I picked up the car, I told the employee we'd have to extend a day. She said, "Okay" and didn't offer any kind of important warnings such as "We close at 5 p.m." and "We don't have an overnight drop-off." When we were en route to return the car and called to remind them we would be returning it this afternoon, she informed me of those crucial pieces of information and said, "Well, we always close at 5." That was it. No solutions, no pointing me in the right direction. For every question I had, she acted as though I should know the answer or find it on my own (I was *driving* and had *told* her that). It was very frustrating. I finally had to have my friend call from a different number and speak with the manager about how to find a solution. It was very, very frustrating, to stay the least. Overall, the car was in great shape, but the smell was so horrible we wrote our masks while traveling. The customer service was lacking severely - recommend the female employee receive training on how to provide complete information to customers and on how to treat customers with some sort of welcoming warmth.Reviewed 2021 Feb 17

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10.0

Cons:Everything was greatReviewed 2020 Oct 09

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10.0

Pros:Easy pick up, no hassle. Allowed me to drop off in different city than promised, very convenientReviewed 2020 Sept 18

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2.0

Cons:EverytjingReviewed 2020 Aug 06

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8.0

Pros:Drop off in LB was confusing until I actually figured out what to do.Cons:customer service in Fresno was lackluster.Reviewed 2020 Jan 06

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More

• What is the most popular rental car from Avis in Fresno?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Avis in Fresno.

• How many car rental locations does Avis have in Fresno?

  Avis has 3 rental locations in Fresno. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Airterminal airport (FAT)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Airterminal airport (FAT)?

  Yes